Patient Care Services (PCS) Supervisor

Reports to: Director of Patient Care Services (DPCS) and PCS Manager

POSITION SUMMARY

The Patient Care Services (PCS) Supervisor reports to the Director of Patient Care Services (DPCS) and PCS Manager and assists in supervising nursing operations, case management, and coordination of patient care.

The PCS Supervisor supports compliance with ACHC accreditation standards, Oso policies and procedures, quality improvement initiatives, and staff education and competency requirements. Working collaboratively with the DPCS and PCS Manager, the Supervisor ensures quality nursing care in Oso’s Ambulatory Infusion Centers (AICs) and patients’ homes and coordinates nursing coverage to support 24/7 Pharmacy–PCS services.

The Supervisor also participates in external marketing and educational presentations as requested by the Business Development Team.

QUALIFICATIONS

• Degree in nursing and a current, active California Registered Nurse license.

• Experience in home health, infusion nursing, or an administrative capacity within home health.

• Supervisory, case management, marketing, and administrative experience preferred.

• Ability to supervise staff, coordinate patient care, communicate effectively, and maintain accurate documentation.

• Maintains certifications appropriate to the position and obtains additional certifications as identified.

RESPONSIBILITIES

Department Operations and Staff Supervision

• Ensures appropriate coverage for ongoing PCS functions as directed by the DPCS and PCS Manager.

• Participates in the selection and retention of qualified nursing staff to meet patients’ needs.

• Conducts new employee and remedial company and department orientation in accordance with Oso policies and procedures.

• Supervises the PCS Case Management Team to ensure accurate, complete, and timely performance of assigned responsibilities.

• Conducts regularly scheduled Case Management Team meetings to address operational issues, provide education, and plan PCS staff meetings.

• Ensures PCS staff meetings and patient case conferences are conducted and documented as required.

• Conducts performance reviews for assigned PCS staff at least annually and collaborates in evaluations of other employees whose responsibilities involve PCS.

• Coordinates after-hours on-call nursing coverage.

• In the absence of the DPCS, assumes designated responsibilities as assigned by Oso Administration, in coordination with the PCS Manager.

Patient Care and Clinical Oversight

• Oversees the coordination of nursing services in the AICs and patients’ homes.

• Consults with physicians regarding patient care and services.

• Ensures care reflects the age-specific and cultural needs of the population served.

• Conducts or arranges supervisory visits for field nursing staff in the AIC and home settings as indicated and at least annually.

• Provides skilled nursing care in the AICs and patients’ homes as needed.

• Ensures applicable policies, agreements, and standards of practice are followed and required records are accurate and complete.

• Contributes to the development and implementation of patient rights policies.

Quality Improvement and Compliance

• Supports compliance with ACHC accreditation standards and Oso policies and procedures.

• Ensures incidents and other reportable events are documented, investigated, reported to Administration, and followed through resolution in accordance with Oso policies and procedures.

• Participates in the review and evaluation of organization-wide quality improvement and quality assurance activities in collaboration with other departments.

• Reviews patient care policies as requested and recommends updates when appropriate.

• Actively participates in Oso Home Care’s Continuous Performance Improvement (CPI) program.

Staff Education and Professional Development

• Serves as a clinical resource and educator for PCS staff.

• Provides staff with the tools, guidance, and support needed to fulfill their responsibilities.

• Ensures annual PCS competency modules and required education are completed and documented.

• Participates in professional organizations, meetings, seminars, workshops, and activities related to ambulatory and home infusion services.

• Evaluates personal job performance and identifies opportunities for professional growth.

Community and Business Development Support

• Maintains positive working relationships with community resources and organizations involved in home care services.

• Participates in external marketing and educational presentations as requested by the Business Development Team.

ORGANIZATIONAL RELATIONSHIP

Reports directly to the DPCS and PCS Manager and works collaboratively with nursing, pharmacy, administrative, and other departments to support quality patient care.