Position Overview: The Clinical Readiness Assistant supports day-to-day clinic readiness, operational preparedness, and workflow execution across assigned PSI clinic locations. This is a hands-on, non-supervisory role focused on ensuring clinics are consistently prepared for daily patient care through readiness checks, supply and equipment coordination, and operational support.
This role works closely with the Regional Clinic Operations Manager to identify gaps, and maintain PSI readiness and safety standards. While this role does not have direct people management responsibilities, it serves as a senior operational resource and subject-matter support for clinic readiness and execution.
Key Responsibilities
Clinic Readiness & Daily Operations Support
- Complete and review End-of-Day (EoD) readiness checklists to confirm patient rooms, labs, and clinic areas are prepared for the following day.
- Partner with Regional Clinic Operations Manager to flag gaps identified through EoD checklist reviews and support follow-up actions.
- Conduct clinic walkthroughs and readiness assessments to verify ongoing compliance with PSI standards.
- Escalate operational or readiness risks that could impact patient care or clinic operations.
- Prepares and manages staff schedules and daily coverage to support clinic operations.
Supply Management
- Support medical supply inventory workflows across clinics, including ordering, restocking, and replenishment.
- Monitor inventory levels to ensure clinics are consistently stocked and operationally ready for daily patient care.
- Assist in maintaining inventory controls to minimize waste, shortages, and overstocking.
Equipment & Environment Readiness
- Support routine equipment upkeep and preventive maintenance activities, ensuring defined tasks are completed on schedule.
- Coordinate with the Practice Support/PSA team to track routine service and maintenance visits with external vendors.
- Identify and escalate equipment, facility, or maintenance issues in partnership with Regional Clinic Operations Manager.
Compliance, Quality & Audit Support
- Support compliance with clinical operational standards, safety requirements, and PSI policies.
- Participate in audits, inspections, and quality assessments as needed.
- Track and follow up on assigned remediation actions related to readiness and operational findings.
Requirements
Qualifications
- Experience in a clinical, healthcare, or ambulatory care operations environment preferred.
- Strong understanding of clinic workflows, readiness standards, and patient flow.
- Highly organized with strong attention to detail and follow-through.
- Comfortable working cross-functionally without direct authority over staff.
- Ability to identify issues, communicate clearly, and escalate appropriately.
- Willingness to provide hands-on operational support, including limited clinical or floater support when required.
Education & Experience
Required:
- High school diploma or equivalent required.
- 2–4 years of experience in a healthcare, clinical, or ambulatory care setting.Hands-on experience supporting clinic operations, readiness, or patient flow.
Preferred:
- Associate’s or Bachelor’s degree in Healthcare Administration, Public Health, or a related field.
- Medical Assistant or clinical support experience.
- Experience supporting audits, inspections, or compliance-related activities.
Skills & Competencies
Technical & Operational Skills:
- Strong understanding of clinic workflows, readiness standards, and operational processes.
- Ability to review and validate readiness checklists and identify gaps or risks.
- Working knowledge of medical supply inventory processes and basic inventory controls.
- Familiarity with equipment maintenance coordination and vendor service tracking.
- Comfort using scheduling systems, inventory tools, and standard office software
Soft Skills & Professional Competencies:
- Strong attention to detail and consistency in execution.Clear and professional communication skills, both written and verbal.
- Ability to coach and support staff without formal authority.
- Problem-solving mindset with the ability to escalate issues appropriately.
- Highly organized with strong follow-through and time management skills.Adaptable and willing to provide hands-on support in a fast-paced clinical environment.
Success in this role will be measured by:
- Consistent and timely completion and review of End-of-Day (EoD) readiness checklists.
- Reduction in recurring readiness gaps or operational issues across assigned clinics.
- Clinics meeting PSI readiness, safety, and operational standards during walkthroughs and audits.
- Accurate and timely escalation of risks that could impact patient care or clinic operations.
- Effective coordination of supplies and equipment readiness with minimal shortages or disruptions.
- Positive feedback from Regional Clinic Operations Manager and cross-functional partners regarding reliability, communication, and operational support.
- Demonstrated adherence to PSI values, professionalism, and commitment to patient care continuity.