Job Description
Clinical Receptionist – Clinical Research Unit (Part-Time, Onsite)
Location: Grayslake, IL (100% onsite)
Pay: $24/hour
Schedule: Part-time, 25 hours/week, Monday-Friday, 7:00 AM-12:00 PM (extra hours possible)
Duration: Long term assignment, possibility for extension or conversion based on performance and budget.
The Fountain Group is hiring for a prominent client in the healthcare and clinical research industry.
About the Role
You will manage the daily intake and coordination of study participants at a clinical research unit. You will support the study teams by keeping clinic schedules accurate, coordinating participant communications, preparing documentation, and making sure participants are correctly identified and ready for their visits.
Responsibilities
- Manage the daily intake of study participants as they arrive
- Confirm participant identity and apply participant identifiers before participants enter the laboratory
- Print participant wristbands after identity confirmation
- Notify study teams of participant arrivals and visit types
- Update clinic schedules with accurate daily participant counts
- Follow up with participants who are running late to confirm their estimated time of arrival
- Monitor daily phone calls and messages related to outpatient visits
- Collect, organize, and upload essential screening documents to eSource
- Prepare participant charts and supporting materials for upcoming visits
- Send appointment reminders to prospective participants
- Maintain accurate, timely participant records in accordance with study procedures and applicable requirements
- Communicate effectively with participants, study teams, and clinic staff to keep daily operations running smoothly
Qualifications
- 3-5 years of experience
- Customer service experience in a clinical setting
- Comfortable processing a large volume of people at one time
- Ability to de-escalate situations
- Strong attention to detail
- Computer skills (Microsoft Office)
- Medical record data entry experience
- Ability to start early in the morning (ideally around 6:30 AM) to prepare for daily activities
- Availability to work onsite Monday-Friday
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Numbers & Facts
| Location | Grayslake, IL |
| Industry | Staffing/Employment Agencies |
| Company Size | 500 to 999 employees |
| Website | https://www.thefountaingroup.com/ |
About Company
The Fountain Group provides Contingent Labor, Statement-of-Work, and Contingent-to-Permanent resources to clients with an internal/external Contingent Labor Managed Service Program or Clients without a program. The Fountain Group is committed to the belief that we all share in the responsibility to conduct our businesses in a socially and environmentally responsible manner. We base this on the premise that a company is much more than the products it offers. The effect a company has on the environment, the people and the communities it serves reflects the company’s dedication to being not only a good business, but to being a good corporate citizen. The Fountain Group believes the key to servicing a client is to identify the client demand precisely. Therefore, The Fountain Group focused its efforts on building and developing a process, which can identify an exact match for our client’s needs. Our process utilizes modern technology combined with 30+ years of Talent Acquisition experience to deliver Precision resources. Financial strength is prominent among The Fountain Group’s corporate values. The future of our business will be built on the innovation, compassion, outstanding services and technology, but a solid financial foundation is required to carry us forward to meet our business goal and support our long term vision.
Skills
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