Clinical Scheduler - Oncology Associates

The Clinical Scheduler for Oncology has the following essential functions:

• Under the direction of the scheduling operations management team, provides appointment scheduling ranging in complexity from one physician appointment to multiple care provider appointments in accordance with department scheduling guidelines for existing patients
• Obtains detailed clinical information face-to-face, by telephone or electronically
• May provide basic information regarding the need for insurance referral(s)
• Provides general disease or program-specific information to callers/patients within the scope of knowledge and authority
• Performs independent patient and outside provider call triaging and assists in directing patient flow
• Serves as a liaison between patient/family/provider
• Resolves issues directly or ensures appropriate management of call by others
• Recognizes emergencies and appropriately responses using standard operating procedures and critical thinking skills
• May be responsible for scheduling numerous complex research protocols, involving extensive interaction with those associated with in-house studies, grant-funded studies and industry-sponsored clinical trials
• Carries out specific processes in the patient scheduling systems so that correct special billing and revenue processes function properly
• Requires clinical, operational and regulatory knowledge of the standard of care or clinical trial protocol for the patient population coordinated
• Participates in training for new hires
• Prepares, open, and close provider schedules and handles daily schedule changes
• Other duties and responsibilities as assigned
• Possesses a level of independence requiring knowledge of multiple disease specific programs
• Functions as a content expert/resource Ieader/champion in quality improvement/process improvement initiatives and projects
• Oversees accurate completion of designated responsibilities and processes
• Participates in committees, meetings and in rollouts of new clinical applications and programs
• May participate in the recruiting process by interviewing potential candidates
• Assists in the training and mentoring of staff
• Responsible for running quality assurance and error reports
• Handles complex scheduling and is seen as an expert on the scheduling system
• Responsible for ensuring appropriate coverage in the absence of staff or supervisor
• May be required to Iead staff meetings in the absence of clinical practice support management
• May assist staff with complex administrative responsibilities and intra/inter-institutional coordination and communication
• Other duties and responsibilities as assigned

• 2-5 years of administrative experience in a medical facility, health insurance, or related area.
• 3+ Years in Patient Access/Scheduling preferred.
• 2+ Years in Oncology and knowledge of Infusion scheduling preferred.