Clinical Service Representative II (Support Staff)

Clinical Service Representative II

High school diploma or equivalent and two years of relevant office experience. Appropriate college coursework or vocational/technical training may substitute an equivalent rate for the required experience.

The Opportunity

The Student Health Care Center (SHCC) at the University of Florida is seeking a Clinical Service Representative II position. In this role, you'll be a key player in our mission, collaborating with students, medical providers, and others to help them access healthcare services. Your responsibilities include scheduling patient appointments, ensuring efficient check-in/check-out processes, and being a friendly voice answering phones. You'll also interface with various University of Florida departments to facilitate student program clearances and work closely with our administrative support and nursing staff to support clinic functions.

The key responsibilities of the position include the following:

Scheduling
Schedule patient appointments, tests, and procedures in person, by telephone and/or via MyChart inquiries. Responsible for reviewing and updating patient account detail, entering and verifying insurance. Triage all incoming calls to the clinic, forward calls, and consult or defer medical questions/advice to appropriate clinical staff. Work effectively with a wide range of students whose needs may be difficult to assess on initial contact.

Check-in and Check-out
Greets patients and visitors warmly, professionally and provides a patient friendly point of entry and exit. Obtain all health history, physical forms, consent forms, copies of identification/ insurance cards and other required documentation during the check-in and check-out process. Verify student status/eligibility for services and select appropriate guarantor for appointment. Ensures all paper documents are reviewed and placed in the appropriate Medical Records folder to facilitate proper scanning, indexing, and maintenance of the patient's electronic medical record.

Administrative Support
Processes incoming mail, coordinates ordering office supplies and assists with maintaining adequate inventory levels in the support area. Manage in-basket pools and troubleshoot patient care issues while acting as a liaison between students, clinical staff, and external departments for any scheduling-related needs. Monitor and manage assigned backend worklists, including patient outreach and follow up & scheduling activities, special scheduling requests, and other patient contact initiatives as directed by Support Staff Administration, Nursing Leadership, and SHCC Administration.

Provide coverage in other medical team areas (as necessary). Perform other duties as required to support the overall mission of the department.

Typical Schedule:
• Monday through Friday, 08:00 AM to 05:00 PM (08:00 AM to 04:30 PM during summer and break weeks) Sunday Clinic during the Fall & Spring terms (9:00 AM- 1:00 PM)
• 40 hours per week
• Hours and days may vary due to the needs of the SHCC
• Clinic work location: Student Health Care Center on Campus

About the Student Health Care Center (SHCC)

The mission of the SHCC is to help every student achieve optimal health in pursuing personal and academic success.

Our vision is to be the preferred healthcare provider for University of Floridastudents as a nationally recognized leader in the collegiate health specialty.

The SHCC is fully accredited by the AAAHC and is located in a state-of-the-art WELL-certified building on UF’s campus. Medical services offered at the SHCC include primary care, sports medicine, urgent care, gynecology, psychiatry, allergy/immunization clinic, and travel medicine. Radiology, pharmacy, lab, and physical therapy are also on site.

Learn more about SHCC here https://shcc.ufl.edu/

About the University of Florida

UF is one of the nation’s top universities and a dynamic and rewarding place to work. UF is in Gainesville, one of Florida’s most livable cities. Known for its natural attractions (wetlands, forests, springs, wildlife) and cultural offerings (music, theater, visual arts, and historic districts), the area also is gaining a reputation as a thriving hub for high-tech start-ups, as well as invention and research collaborations. We are excited about what’s happening here and know you will want to be a part of it.

The City of Gainesville

The Guide to Greater Gainesville shares all that you need to learn about the Heart of Florida, including neighborhood and city information, schools and zoning, culture and leisure, sports and fitness, healthcare and much more. Learn more at https://guidetogreatergainesville.com/

$18.50 to $19.35 per hour

Exclusive Perks and Benefits

Enjoy stability and support with UF’s unique range of benefits and opportunities. With a robust healthcare package, generous leave policies, retirement planning, and professional development, you can achieve a healthy work-life balance, plan for your future, and advance your career.

Full-time TEAMS employees will accrue vacation leave at a rate of 6.769 hours biweekly/22 days annually and sick leave at a rate of 4 hours biweekly/13 days annually. In addition, employees are eligible for eleven paid holidays each year.

High school diploma or equivalent and two years of relevant office experience. Appropriate college coursework or vocational/technical training may substitute an equivalent rate for the required experience.

EXPERIENCE
• Experience with computer programs for word processing and various computer software applications
• Experience with computer generated appointment systems and EHR

KNOWLEDGE
• Knowledge of computer programs for word processing and various computer software applications
• Knowledge of computer generated appointment systems and HER
• Working knowledge of SHCC functions, policies, and confidentiality procedures

ABILITIES
• Ability to work independently
• Ability to organize and maintain patient records
• Ability to plan, organize, and coordinate work assignments
• Ability to communicate effectively, both verbally and in writing
• Ability to evaluate problems and implement solutions
• Ability to compile and analyze data for administrative decisions

In order to be considered, you must upload your cover letter, resume, and a list of at least 3 references.

This position is eligible for Veteran’s preference. If you are claiming Veteran’s preference, please upload a copy of your DD 214 Member Copy 4 with your application for consideration. See our Veteran's Preference Page for more specific information.

Application must be submitted by 11:55 p.m. (ET) of the posting end date.