Clinical Skills Program Lead

Program Management

• Oversees, participates in, and assists team leaders with scheduling clinical staff training, development, coaching, counseling, appraisal, recognition, and career development and advancement.
• Supports team leadership to provide input and assistance with corrective improvement actions such as Focused or Formal Learning or improvement associated with corrective action issuance or performance improvement plans.

• In conjunction with the department leadership team, may be asked to assist with clinical candidate sourcing and interviewing. 

• Activates the DNWest Quality Systems occurrence reporting system and completes follow up with direct reports and leadership as assigned.
• Works with the Clinical Skills Trainers and other DNWest educators in identifying, developing, implementing, and updating DNWest, guidelines, and job aids.
• Ensures compliance with established quality assurance standards as well as local, state, and federal regulations relating to organ procurement to demonstrate commitment to quality.
• Participates in departmental and organizational strategic planning focused on meeting goals and key performance measures.
• Supports the oversight and management of the Sim Lab, vendor management, asset oversight, and clinical supplies inventory oversight.
• Attends meetings and events as requested and assigned.
• Works with other members of the management team to attain DNWest’s organizational goals and performance metrics. Familiar with all aspects of Centers for Medicare & Medicaid Services benchmarking and speaks to continued improvement to meet measures.
• Manages a portfolio of curriculum development and training programs and projects, and monitors team resources.
• Coordinates with stakeholders, subject matter experts, and educators to strategize and manage the design and delivery of multiple curriculum development projects.
• Implements the need for program evaluation plans and reports objectives and key results.
• Identifies program risks and escalates for solutions in a timely and clear fashion.

• Establishes, administers, delivers, and evaluates learner-centered and performance-based curricula, instructional content, and competency assessments.
• Provides didactic, in-person training and skills and competency assessments, both for new and established clinical staff. Acts as a resource and coach, role modeling best practices and using all available resources.
• Carries out routine and ad hoc check-ins with new and existing clinical staff, develops training plans or roadmaps, and acts as an ongoing resource for clinical staff during and after the orientation process.
• Developments and implements hands-on simulation training in collaboration with the other CSP staff. 
• Participates in, develops, facilitates, and leads various education and development programs (i.e.: Clinical Residency, Clinical Workshops, etc.).
• Analyzes learning needs by consulting with leadership, managers, and other stakeholders to identify performance gaps, goals, and success indicators.
• Oversees the development and training of clinical preceptor training and of the staff precepting; oversees activities of preceptors monitoring to ensure compliance with training processes and procedures.
• Assesses organizational factors that may address performance gaps or impact training outcomes and makes recommendations to stakeholders.
• Designs learning solutions and proposes effective strategies to stakeholders.
• Works with Clinical Skills Trainers to define and document learning objectives and research content.
• Develops presentations, facilitator guides, participant guides, web-based training, job aids, assessments, and other performance support tools.
• Develops learning solutions that blend web-based training, instructor-led training and didactics, on-the-job experience and training, and third-party training.
• Works with Clinical Skills Trainers and learners to develop and pilot test material before implementing training.
• Collaborates with department leadership, Clinical Skills Trainers, preceptors, and educators for routine debriefing and feedback during staff on-boarding and as needed to identify strengths/weaknesses, review achievement/non-achievement of training objectives, identify future training goals and appropriately document clinical staff member’s case experiences.
• Updates curricula and competency assessments according to changes in practice, performance needs, effectiveness, and course maintenance schedules.
• Ensures regulatory compliance with work product.
• Develops, integrates, and maintains simulation-based training programs for continued development of staff.
• Establishes, administers, delivers, and evaluates learner-centered and performance-based curricula, instructional content, and competency assessments.
• Provides didactic, in-person training and skills and competency assessments, both for new and established clinical staff. Acts as a resource and coach, role modeling best practices and using all available resources.
• Carries out routine and ad hoc check-ins with new and existing clinical staff, develops training plans or roadmaps, and acts as an ongoing resource for clinical staff during and after the orientation process.
• Developments and implements hands-on simulation training in collaboration with the other CSP staff. 
• Participates in, develops, facilitates, and leads various education and development programs (i.e.: Clinical Residency, Clinical Workshops, etc.).
• Analyzes learning needs by consulting with leadership, managers, and other stakeholders to identify performance gaps, goals, and success indicators.
• Oversees the development and training of clinical preceptor training and of the staff precepting; oversees activities of preceptors monitoring to ensure compliance with training processes and procedures.
• Assesses organizational factors that may address performance gaps or impact training outcomes and makes recommendations to stakeholders.
• Designs learning solutions and proposes effective strategies to stakeholders.
• Works with Clinical Skills Trainers to define and document learning objectives and research content.
• Develops presentations, facilitator guides, participant guides, web-based training, job aids, assessments, and other performance support tools.
• Develops learning solutions that blend web-based training, instructor-led training and didactics, on-the-job experience and training, and third-party training.
• Works with Clinical Skills Trainers and learners to develop and pilot test material before implementing training.
• Collaborates with department leadership, Clinical Skills Trainers, preceptors, and educators for routine debriefing and feedback during staff on-boarding and as needed to identify strengths/weaknesses, review achievement/non-achievement of training objectives, identify future training goals and appropriately document clinical staff member’s case experiences.
• Updates curricula and competency assessments according to changes in practice, performance needs, effectiveness, and course maintenance schedules.
• Ensures regulatory compliance with work product.
• Develops, integrates, and maintains simulation-based training programs for continued development of staff.

• Supports the vision, mission, and values of DNWest in every aspect of performance.
• Achieves strategic initiatives by providing constructive feedback and offering solutions to workplace challenges or obstacles.
• Foresees challenges; is proactive and uses sound judgement and best practices when solving problems and making decisions.
• Conducts work professionally and collaboratively and provides excellent customer service.
• Positively adapts to change, supports new initiatives, and is creative/innovative.
• Demonstrates emotional intelligence by having respectful interactions that bring about productive communication.
• Partners with internal and external contacts in a constructive manner to achieve goals.
• Collaborates with leadership and peers to set professional and personal development goals; and actively works to achieve them.

• Works in a safe, secure, legal, and professional manner in the workplace.

• Adheres to DNWest’s policies and code of conduct.

• Excellent communication, organization, meeting management and presentation skills; this includes both written and spoken communications with team members, donation partners, peers, and senior management.
• Excellent conflict resolution, group interaction, and team building skills
• Excellent interpersonal and customer service skills.
• Strong knowledge of referral management, patient assessment, clinical management, organ allocation, and the overall donation process.
• Consultative approach to finding solutions.
• Proficient in recommending, following, and adapting best practices to optimize project outcomes for stakeholders.
• Strong work ethic with the ability to work independently and as part of a team with minimal instruction or supervision.
• Ability to multi-task and rapidly adapt to changing priorities while meeting deadlines.
• High level of ethical practices and ability to maintain sensitive information confidential.
• Experience leading operational and administrative functions and programs.
• Project management skills and abilities, or willingness and aptitude to learn how to project manage small to mid-sized projects.
• Current knowledge of or wiliness to learn and apply basics of adult learning theory.

• Bachelor’s degree required; degree in registered nursing, biological sciences, health care adult learning or similar area of study preferred.
• Extensive work experience in clinical training and education program delivery, or experience as a clinical lead or supervisor, particularly work experience in an OPO or on a critical care team or similar environment may be considered in lieu of a degree.
• Minimum of 2 years of direct work experience in an organ and tissue procurement organization or an allied health organization preferred.

• Certified Procurement Transplant Coordinator (CPTC) preferred.
• Software skills/experience:

• • Intermediate to advanced skill in MicroSoft suite of applications.
  • Intermediate to advanced skill in Zoom.

• Ability to travel regionally and nationally.
• Ability to travel within DNWest’s service area by car, maintaining a valid driver’s license in good standing and current vehicle insurance based on applicable state minimum insurance coverage standards.