Clinical Support Coach - Stage 3 (WCA)

Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.

CN trained practitioner. Full-time Monday - Friday.

The Stage 3 Clinical Support Coach is a coaching role supporting new entrants throughout their stage three journey. This is a remote role but occasional travel may be needed to support F2F training delivery.

This will be a mixture of observations of assessments, completion of assessments, coaching, supporting new entrant training as needed and liaising with management. The Stage 3 Clinical Support Coach act as an example of best practice and role models for our HP team.

1. Conducting Stage 3 with HP's who have successfully completed new entrant training. Liaising with managers daily and completing quality documentation throughout.

2 Supporting new entrants through coaching - engaging with new starters individually and in group sessions to build confidence, competence, and clinical capability.

3 Providing clinical support to Health Practitioners (HPs) as required - dedicating scheduled time to support HPs, focusing on skill development and progression. Support ST2 as needed with roleplays and workshops.

4 Facilitating shared learning sessions - organizing and leading group sessions to promote knowledge sharing and best practices among HPs.

5 Completing operational work as required based on business needs.

6 Acting as a role model for best practice - demonstrating professional standards and exemplary clinical practice to inspire and guide the HP team.

7 Promoting continuous development and team support - encouraging ongoing learning and collaboration within the HP team to maintain high-quality service delivery.

Internal

• Operational training lead

• Service Delivery Manager

• Clinical support coaches

• Clinical delivery Leads

• Heads of Clinical Assurance & Audit

• Operational Delivery Manager

External

• DWP contractual meetings as required (SLPM representation).

Qualifications & Experience

Essential

• Qualified health professional (physiotherapist)

• Competent Disability Analyst with DWP accreditation

• Worked as a competent health professional for a minimum of 1 year

• Approval and consistent performance in key tasks for role

• Able to deliver productivity and quality standards agreed between the Maximus and the Department

• Enjoy helping others and building relationships, being cooperative and patient, fostering a culture of customer and client focus

• Creating and executing action plans to drive performance improvement

• Able to coach and inspire HPs

• Able to build strong working relationships, influencing and empowering others to make pro-active decisions

• Display confidence and a calm and steady presence to effectively manages difficult situations

Desirable

• Coaching Experience

Maximus Competencies

• Embraces Respect.

• Partners Effectively.

• Creates Innovative Solutions.

• Focuses on the Customer.

• Demonstrates Compassion.

• Takes Responsibility & Acts with Integrity.

• A commitment to the principles and practices of diversity, equity, and inclusion.

Individual Competencies

• Able to apply professional skills and manage own professional competence and accountability, in accordance with the appropriate governing body Code of Conduct

• Complies with all applicable continuous professional development requirements

• Able to effectively develop and support HPs to improve maintain performance standards

• Able to ensure that professional practice standards and "best practice" are maintained in all areas of work

• Flexible and adaptable

• Able to understand and respond proactively to changing customer needs

• Able to collaborate effectively with wide variety of needs to drive a performance culture

• Able to communicate effectively verbally and in writing, adapt communication to audience needs, and able to interact constructively with a range of audiences

• Able to drive innovation, and identify ideas and solutions to benefit the wider business

Travel Requirements

• Home/hybrid role with potential time required in assessment centre to support health professionals.

• MAXIMUS is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post. • We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long-term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. Your Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team. • Where reasonable, MAXIMUS will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.