Clinical Support Coordinator

AIC (Advanced Infusion Care) is looking for a customer service oriented and motivated individual to work from/within our Garden Grove, California pharmacy for the role of Clinical Support Coordinator.  A full description of essential duties and responsibilities for the role, as well as education/experience and qualification requirements, are outlined below.

AIC is a branch of AIS Healthcare offering great benefits, including health, vision and dental insurance, long term disability insurance, life insurance, generous vacation package, 401K plan with employer match, growth, and more!

AIS Healthcare is the leading provider of Targeted Drug Delivery (TDD) and Infusion Care. With our diverse culture, and our values around Innovation, Stewardship, and Unity, we are committed to Advancing Quality, and Improving Lives. We are dedicated to doing more for our patients by providing quality products and services that enhance the entire patient care experience.

Hours:  8:30am to 5:00pm PT; Monday - Friday

Address: 10521 Garden Grove Blvd, Garden Grove, CA 92843

The Clinical Support Coordinator is responsible for creating patient schedules for nursing services for approval by the Nurse Manager, Director of Nursing, or CNO. The Clinical Support Coordinator provides general administrative support with a variety of clerical activities and related tasks This position ensures the efficient day-to-day operations of nurse scheduling.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Clinical Support Coordinator role specific:

• Works and coordinates with Intake, pharmacy and nursing personnel to ensure new referrals and ongoing nurse visits are scheduled in a timely, efficient manner.
• Creates initial nursing schedule and ongoing schedules as needed to ensure appropriate coverage for patients.
• Verifies patients are ready to schedule.
• Determines nursing dates available and confirms dates with patient.
• Updates patients on next visit or order status as needed.
• Coordinates with home health agencies to schedule patient visits.
• Answers telephones, prescreens, and directs the caller to the appropriate associate. Will transfer a caller to an associate’s voice mailbox when the associate is unavailable.
• Takes and retrieves messages for various personnel.
• Creates and confirms Clinician Visit Log (CVL).
• Checks e-mails and faxes throughout the day for documents that need direction or attention.
• Provides callers with information such as company address, directions to the company location, company fax numbers, company website and other related information.
• Assists staff with administrative support when requested.
• Recognizes patients’ rights and responsibilities and supports them in the performance of job duties; respects patient’s rights to privacy and confidentiality.
• Completes assigned paperwork/documents as directed in a timely manner.
• Shares knowledge gained with other staff members and works as a team member.
• Interacts with others in a positive, respectful, and considerate manner.
• Performs other job related duties as assigned.

QUALIFICATION REQUIREMENTS:

• Flexibility and strong interpersonal skills.
• Exceptional organizational skills.
• Ability to handle multiple tasks simultaneously.
• Demonstrate ability to meet deadlines and provide accurate information in a dynamic environment.
• Ability to communicate effectively and professionally with customers and external contacts to the organization.
• Knowledge in the use of standard office equipment such as computers, scanners, telephones, fax machines, and headsets.
• Knowledge in the use of e-mail and Microsoft applications.
• Ability to quickly learn the use of software such as Complete Patient Records (CPR) program, UPS software, and phone line monitoring systems.

EDUCATION AND EXPERIENCE:

•  A high school diploma or general education degree (GED) equivalent is required.
• 1 year of clinical support and/or administrative assistant experience required.
• Experience managing schedules preferred.

$18.00 to $23.00 an hour based on experience