Clinical Systems Analyst I

As a Certified Great Place to Work organization, Stamford Health understands what it takes to attract talent to improve our workforce and support our mission, to that end we offer:

• Competitive salary
• Comprehensive, low-cost health insurance plans (including GLP-1 coverage options) available day one
• Wellness programs
• Paid Time Off accruals
• Tax deferred annuity and (403b) pension plan
• Tuition reimbursement
• Free on-site parking and train station shuttle
• Childcare partnership with Children's Learning Center

Regular, Full Time

At Stamford Health, we believe that every patient deserves compassionate, personalized, person centered care. This commitment guides how we care for patients, support their care partners, and promote the wellbeing of our staff. In alignment with our Planetree philosophy, the individual in this role will foster a respectful, collaborative environment that honors the needs, values, and preferences of every person we serve and the colleagues we partner with.

Responsibilities:

The Clinical Systems Analyst serves as the primary technical and operational partner for the Epic application functions within Stamford Health System (SHS). This position ensures that the Epic module functions as intended and meets operational, regulatory, and compliance requirements. The Clinical Systems Analyst provides advanced analysis, workflow design, system configuration, troubleshooting, project leadership, and serves as Tier 2/3 support for related applications. Responsibilities include participating in Epic upgrades, leading testing cycles, developing documentation, and optimizing workflows to enhance accuracy, productivity, and data integrity.

1. Serve as subject matter expert (SME) for Epic applications, ensuring alignment with operational and regulatory requirements.

2. Design, configure, build, and maintain Epic Healthy Planet application functionality to support workflows.

3. Analyze and optimize workflows across domains, identifying improvement opportunities and implementing system-based solutions to enhance efficiency and operational performance.

4. Monitor system performance and proactively identify issues, addressing risks before they impact or business operations.

5. Assess and manage system interdependencies, ensuring workflows integrate effectively with upstream and downstream applications, and external vendor systems.

6. Translate regulatory and payer requirements into Epic system configuration and workflow updates.

7. Provide advanced troubleshooting and issue resolution for Epic applications, including root cause analysis and sustainable solution design.

8. Lead and support projects and enhancements, including new functionality implementation, upgrades, clearinghouse/vendor changes, and workflow redesign initiatives, while adhering to organizational project management (PMO) methodologies.

9. Develop and execute test plans and scripts, validating system functionality during upgrades, optimizations, and new feature deployments.

10. Manage vendor and external partner interactions, serving as the primary point of contact for Healthy Planet and related third-party systems to ensure seamless integration and issue resolution.

11. Collaborate with cross-functional stakeholders, including revenue cycle, clinical, operational, IT teams, and external partners, to ensure alignment of workflows, system functionality, and organizational goals; support knowledge sharing and cross-training across application teams.

12. Maintain Epic certifications and required training, staying current with application updates, regulatory changes, and Healthy Planet best practices.

Qualifications:

1. Bachelor's degree or equivalent is required.

2. Minimum 1 years' experience Epic support (or similar experience) is required.

3. Must have Epic Certification or able to obtain within twelve (12) months of employment.

4. Ability to work within a team environment.

5. Excellent analytical, problem solving, written and verbal communications skills. Strong customer service skills.

Minimum Salary: $44.59

Maximum Salary: $71.34