Clinical Systems Analyst II (PHA)

EHS Overview:

Episcopal Health Services Inc. (EHS) is a health system located on the Rockaway Peninsula in Queens, New York. EHS provides inpatient, outpatient, and emergency care to the diverse populations of the Rockaways, Five Towns, South Nassau, and beyond. The system offers comprehensive preventive, diagnostic, and rehabilitative services to people of all faiths.

St. John's Episcopal Hospital is accredited by The Joint Commission's Health Facilities Accreditation Program and is approved by the New York State Department of Health. The hospital is a recipient of the Gold-Plus Get with the Guidelines-Stroke Quality Achievement Award and the Gold-Plus Get with the Guidelines-Heart Failure Quality Achievement Award from the American Heart Association. Additionally, St. Johns is proud to be redesignated as a Baby-Friendly Hospital by Baby-Friendly USA - the accrediting body and national authority for the Baby-Friendly Hospital Initiative (BFHI) in the United States.

Come Grow With Us!

Type: Full-Time 75 Hours Bi-Weekly

Shift: Days

Hours: 8:30AM - 5:00PM

Salary: $110,000 - $125,000

Responsibilities:

• Clinical Systems Analysis:

• Evaluate healthcare operational processes to pinpoint operational friction points, system constraints, and targeted optimization opportunities.

• Capture and formulate functional specifications and end-user requirements for healthcare technologies utilizing process mapping and technical schematics.

• Engage key stakeholders via structured interviews, feedback assessments, and collaborative working sessions to extract business requirements.

• Examinee, audit, and document current operational workflows within clinical units, assessing downstream interface and system integration effects.

• Develop targeted mitigation strategies based on operational evaluations to support system upgrades and application enhancements.

• System Build, Configuration, & Maintenance:

• Configure, build, and maintain MEDITECH 6.0/Expanse Pharmacy (PHA) dictionaries, tables, and parameters, including formulary maintenance, drug interaction rules, and order entry sets.

• Configure clinical decision support (CDS) rules, dose calculations, drug-drug/drug-allergy interaction checks, and patient surveillance flags.

• Maintain alignment between PHA dictionaries, CPOE order sets, change masters, and eMAR/BMV applications.

• Partner with pharmacy to support BD Pyxis, HealthSight Viewer Components, BD Pyxis IV Prep, BD Care Coordination Engine (CCE), BD Security Module, BD Pyxis CIISafe, BD HealthSight Interface, interfaces, and smart pump infusion systems.

• Clinical Workflow:

• Partner with pharmacy leadership, clinical informatics, and nursing teams to analyze operational processes and translate them into optimized EHR workflows.

• Troubleshoot complex application issues, system bugs, and integration failures.

• Assist pharmacy leadership with regulatory compliance and audit readiness by auditing system configurations.

• Testing, Upgrades, & Project Execution:

• Lead change control efforts, unit testing, integrated testing, and user acceptance testing (UAT) for MEDITECH software updates, fixes, and Expanse migration phases.

• Document technical specifications, standard operating procedures (SOPs), system testing scripts, and end-user training guides.

• Collaborate on system migrations (e.g. upgrading from MEDITECH 6.x to Expanse web-based platform).

• Problem Resolution/Support:

• Act a a liaison between I.S., Software vendors, department management, and end-users; maintaining a current knowledge of customer ongoing needs and issues, current procedures, and use of information systems.

• Investigate and resolve system issues and defects.

• Provide ongoing support and troubleshooting assistance to users.

• Participates in I.T. on-call rotation.

Requirements:

• Bachelors Degree in Computer Science, Healthcare Information Technology, Pharmacy, or a related clinical field.
• 3-5+ years healthcare IT experience directly supporting MEDITECH PHA; hands-on dictionary build and support experience in MEDITECH 6.0 or Expanse PHA.
• Strong understanding of drug dictionary maintenance, CPOE order sets, eMAR/BMV integration, HL7 interfaces, and dictionary structures.
• Hands-on experience with First Databank (FDB) integration, Pyxis interfaces, and BCMA workflows.
• Active Pharmacy Technician certification (CPhT) or registered Pharmacist (PharmD/RPh) license preferred.
• Experience transitioning a hospital from MEDITECH 6.0 to MEDITECH Expanse preferred.
• Knowledge of CPT/LOINC coding standards and PHA billing processes.
• Ability to trace complex medication order workflows across CPOE, PHA, eMAR, and billing to resolve system issues.
• Ability to communicate technical concepts clearly to non-technical clinical staff (pharmacists, nurses, physicians).
• Strong analytical and problem-solving skills.
• Familiarity with healthcare industry standards and regulations (e.g. HIPAA).
• Knowledge of healthcare interoperability standards (e.g. HL7, FHIR).
• Experience with project management methodologies (e.g. Agile, Waterfall).