Clinical Systems Analyst

Axia Women's Health is the nation’s largest community-based, integrated women's health network in the country serving women throughout New Jersey, Pennsylvania, Indiana, and Kentucky. At its core, Axia Women’s Health is a community of over 400 providers across nearly 150 locations committed to providing a more caring, connected, and progressive health care experience for women.  Its rapidly growing network spans OB/GYN care, breast health, high-risk pregnancy care, urogynecology care, behavioral health, and fertility. Together, Axia Women's Health puts women first by delivering the personalized care needed for women to lead healthier, happier lives. Axia Women’s Health has been recognized as the #1 Physician Practice for Women’s Health by Castle Connolly and certified as a Great Place to Work for five consecutive years. Learn more at www.axiawh.com.

Our Clinical Systems Analyst works in collaboration with Information Technology and clinical staff to implement and maintain the Electronic Health Record ecosystem, centered around eClinicalWorks.  This position will perform support, analysis, development, validation and maintenance of the EMR and associated systems. In this position, you will interact with internal and external teams throughout multiple project phases and are charged with ensuring the services that he/she provides to the successful accomplishment or the primary mission of the company. The position supports the IT team to help meet business needs via project schedules, plans and timelines.

This position is full-time.  Days and hours of work are Monday through Friday 830am – 5pm EST. Occasional weekend and after hours needed. This position is expected to sporadically travel to our care centers located throughout the Mid-Atlantic and Midwest regions.  Occasional domestic overnight travel may be required. 

Responsibilities:

• Participate in the implementation, configuration and support of all facets of the eClinicalWorks EMR and associated systems such as practice management, online scheduling, patient messaging, patient digital intake and patient portal technologies.
• Document standards, procedures and guidelines for the configuration and use of the eClinicalWorks EMR and associated systems.
• Identify and implement optimization and process improvements within the eClinicalWorks EMR
• Assists in the integration of ancillary systems and biomedical devices into the eClinicalWorks EMR
• Demonstrate superb communication and human relationship skills
• Other duties as assigned

Qualities & Skills

• Demonstrated ability to build strong relationships with diverse stakeholders, manage competing priorities, and deliver projects on time and within scope in a dynamic healthcare environment
• Skilled at analyzing multifaceted technical challenges, making sound decisions under pressure, and implementing innovative solutions that align with organizational goals. 
• Ability to convey complex technical concepts clearly and persuasively to both technical and non-technical audiences through written documentation and verbal communication. 
• Proven track record of fostering collaboration across cross-functional teams, promoting knowledge sharing, and driving consensus to achieve successful outcomes.  
• Ability to travel up to 20% as needed. 

Preferred:

• eClinicalWorks certification a strong plus
• ITIL certification
• Project Management certification or training
• Experience supporting the OB/GYN specialty in an ambulatory setting

Required Education and Experience:

• Bachelor’s degree in Information Systems or related field and/or equivalent experience
• Experience working with eClinicalWorks
• 3+ years’ experience supporting and ambulatory EMR
• 3+ years’ experience managing vendor relationships
• Proven experience developing strong working relationships with internal stakeholders such as providers and clinical leadership
• Excellent customer service, verbal and written communication skills

Preferred Education and Experience:

• eClinicalWorks certification a strong plus
• ITIL certification
• Project Management certification or training
• Experience supporting the OB/GYN specialty in an ambulatory setting
• Experience supporting Reproductive endocrinology and infertility services
• Familiarity with HL7 interfaces
• Familiarity with Clinical Application Security

Full-time Benefits Summary:

• Full-time benefit eligibility with benefits beginning the first of the month after starting and choice of multiple medical insurance plans to best meet your needs.
• Additional insurance options including dental, vision, supplemental life insurance, FSA, HSA, identity theft, long term care, pet insurance and more!
• 401(k) matching!
• Generous PTO offering with additional time off for volunteering!
• Access to Axia providers at little to no cost through Axia’s medical insurance.
• Axia-paid life insurance, short-term and long-term disability!
• Free counseling for colleagues and family members, including parents and parents-in-law.

The estimated compensation range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

At Axia Women’s Health, we’re passionate about creating a community where our colleagues and patients feel empowered to be their full, authentic selves.  We welcome all individuals – without regards to gender, race, ethnicity, ability, or sexual orientation – and proudly celebrate our individual experiences and differences.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.  Applicants must be currently authorized to work in the United States on a full-time basis.