Clinical Trainer

Cleveland OH, Columbus OH, Pittsburgh PA, Morgantown WV and surrounding areas

Phonak, a brand of Sonova, is seeking a Clinical Trainer to provide clinical education, product training, and ongoing support to hearing healthcare professionals within an assigned region. In this role, you will work closely with audiologists, hearing aid dispensers, physicians, universities, hospitals, and other hearing healthcare partners to support the successful use of Phonak hearing solutions. You will collaborate with regional sales teams, deliver engaging product presentations, and build strong customer relationships while helping hearing care professionals deliver exceptional patient care.

Responsibilities:

• Deliver clinical training, product demonstrations, and educational presentations to hearing healthcare professionals, supporting new product launches and ongoing product knowledge.
• Partner with regional sales teams to identify customer needs, recommend appropriate Phonak hearing solutions, and support sales initiatives within assigned accounts.
• Build and maintain strong relationships with audiologists, hearing aid dispensers, physicians, universities, hospitals, and other customers throughout the assigned territory.
• Conduct individual and group training sessions, including in-person presentations, virtual training, and remote customer support.
• Represent Phonak at regional, state, and national conferences, customer events, open houses, and educational meetings.
• Meet established customer visit expectations, maintain accurate CRM documentation, and manage territory expenses in accordance with company guidelines.
• Support the onboarding and mentoring of new Clinical Trainers while collaborating with internal teams to ensure customer satisfaction and continued clinical education.

More about you:

• Doctor of Audiology (Au.D.) or Masters degree in Audiology required.
• Minimum of 3 years of hearing aid sales or dispensing experience in a clinical, territory sales, or training environment.
• Strong knowledge of hearing aid technology, clinical applications, and hearing healthcare industry practices.
• Excellent communication and presentation skills, with the ability to effectively educate and engage both small and large audiences.
• Strong organizational, time management, and problem-solving skills, with the ability to work independently and manage competing priorities.
• Proficiency with Microsoft Office applications; experience with CRM systems and fitting Phonak products is a plus.
• Willingness and ability to travel frequently throughout the assigned region, including occasional overnight travel.

Dont meet all the criteria? If you're willing to go all in and learn wed love to hear from you!

We are looking forward to receiving your application via our online job application platform. For this position only direct applications will be considered. Sonova does not recruit via app, telegram, carrier pigeon or any other format that does not include speaking with an actual human. If you are offered a job without speaking with someone please contact Sonova Human Resources

What we offer:

• Medical, dental and vision coverage*

• Health Savings, Health Reimbursement, Flexible Spending/Dependent Care Accounts

• TeleHealth options

• 401k plan with company match*

• Company paid life/ad&d insurance

• Additional supplemental life/ad&d coverage available

• Company paid Short/Long-Term Disability coverage (STD/LTD)

• STD LTD Buy-ups available

• Accident/Hospital Indemnity coverage

• Legal/ID Theft Assistance

• PTO (or sick and vacation time), floating Diversity Day, & paid holidays*

• Paid parental bonding leave

• Employee Assistance Program (24/7 mental health support hotline, 5 company paid counseling sessions and more)

• Robust Internal Career Growth opportunities

• Tuition reimbursement

• Hearing aid discount for employees and family

• Internal social recognition platform

• Plan rules/offerings dependent upon group Company/location.

This roles pay range is between: $97,584 - 105,000 . This role is also commission eligible/bonus eligible.

How we work:

At Sonova, we prioritize the well-being of our employees and foster an inclusive environment that promotes engagement and collaboration. Our team-customized hybrid work model empowers teams to balance individual needs with business goals, offering flexibility and individualized time management. We recognize the importance of life outside of work and strive to create a supportive and motivating workplace where innovation thrives.