Closing Key Holder

Benefits:

Bonus based on performance

Employee discounts

Free uniforms

Opportunity for advancement

Training & development

Wellness resources

KEY HOLDER

Member Services & Club Operations

Reports To: General Manager / Club Manager

STEP UP. LEAD THE SHIFT. GROW WITH CRUNCH.

Are you dependable, energetic, and ready to take the next step in your leadership career?

Crunch Fitness is looking for a motivated, customer-focused Key Holder to support daily club operations and help create an exceptional member and guest experience.

As a Key Holder, you'll provide leadership and operational support during assigned shifts while gaining hands-on experience that can help you grow within Crunch Fitness.

WHY JOIN CRUNCH?

Competitive base salary

Medical, dental, vision insurance, and 401K for Qualifying Employees

Commission and performance-based bonus opportunities

Complimentary Crunch Fitness membership and 1:1 personal training

Employee discounts and other club benefits

Professional growth and advancement opportunities

Assistance and discounts in fitness certifications and credits to advance your fitness career

Hands-on experience in fitness club operations

Opportunities to build leadership, customer service, sales, and management skills

Potential pathway to future management opportunities

Energetic, supportive team environment

Opportunity to grow with a rapidly expanding fitness brand

WHAT YOU'LL DO

Welcome and check in members and guests and provide information about club facilities, services, schedules, programs, and promotions.

Respond to member questions and routine concerns and escalate more complex issues to management when needed.

Answer incoming calls and maintain a visible, approachable presence on the club floor and at the front desk.

Support membership sales and promote upgrades, personal training, group fitness, retail, and other club offerings.

Schedule member services and training sessions and process payments accurately.

Communicate member messages and updates through club software.

Support promotions, events, challenges, and other member engagement initiatives.

Assist with opening and closing procedures and help ensure the club is prepared for business and properly secured at closing.

Monitor the club during assigned shifts and help maintain a clean, organized, safe, and professional environment.

Provide direction and assistance to team members when appropriate and help ensure service standards and procedures are followed.

Communicate member feedback, staffing concerns, maintenance issues, and other important information to management.

Respond appropriately to routine situations and emergencies and notify management when necessary.

Protect company property, equipment, confidential information, and member information.

Follow all Crunch Fitness policies, procedures, safety requirements, and Employee Handbook guidelines.

WHAT WE'RE LOOKING FOR

Previous customer service, sales, hospitality, retail, fitness, or leadership experience preferred

Strong customer service and communication skills

Ability to read, write, and communicate effectively in English

Basic computer skills and ability to learn club software and systems

Dependable, responsible, organized, and able to work independently

Professional, positive, and composed in a fast-paced environment

Ability to take initiative, handle routine concerns, and know when to involve management

Ability to regularly lift and carry up to 50 pounds

READY TO TAKE THE NEXT STEP?

If you're dependable, customer-focused, and ready to take on more responsibility, this could be the opportunity you've been looking for.

BRING YOUR ENERGY. BUILD YOUR LEADERSHIP SKILLS. GROW WITH CRUNCH.

Responsibilities may be modified or adjusted based on business needs.