Closing Manager

Wen Choo Choo Wendy's Restaurants

Position Summary

At Wendy's, we're committed to serving fresh, high-quality food and creating exceptional customer experiences. As a Closing Manager, you play a critical leadership role in overseeing evening operations, leading team members, and ensuring the restaurant closes safely, efficiently, and according to company standards.

The Closing Manager is responsible for directing restaurant operations during assigned shifts, providing leadership and coaching to team members, maintaining food safety and cleanliness standards, and ensuring all end-of-day procedures are completed accurately. Successful candidates are dependable leaders who thrive in a fast-paced environment and take pride in delivering outstanding results.

Essential Responsibilities

Shift Leadership

• Lead restaurant operations during assigned evening and closing shifts.
• Direct, coach, and support team members to achieve operational goals.
• Communicate expectations clearly and provide ongoing feedback to employees.
• Ensure team members follow Wendy's operating procedures and company policies.
• Support restaurant management in achieving sales, service, and operational objectives.

Guest Experience

• Deliver and model exceptional customer service.
• Ensure guests receive friendly, accurate, and timely service throughout the shift.
• Address customer concerns and resolve issues professionally and effectively.
• Create a positive and welcoming environment for guests and team members.

Team Development

• Train, coach, and motivate crew members to perform at their best.
• Assist with onboarding and development of new employees.
• Foster teamwork, accountability, and a culture of continuous improvement.
• Recognize and reinforce strong employee performance.

Food Safety & Quality

• Ensure food products are prepared according to Wendy's quality standards.
• Maintain compliance with food safety, sanitation, and health department regulations.
• Monitor product freshness, holding times, and food quality throughout the shift.
• Ensure all safety procedures and equipment guidelines are followed.

Closing Operations

• Oversee and complete all closing procedures accurately and efficiently.
• Ensure proper cash handling, register balancing, and deposit preparation procedures are followed.
• Verify completion of required shift reports and operational documentation.
• Ensure the restaurant is secure and prepared for the next business day.
• Monitor inventory levels and communicate operational needs to management.

Restaurant Cleanliness

• Ensure the dining room, kitchen, restrooms, exterior areas, and workstations meet company cleanliness standards.
• Hold team members accountable for cleaning and sanitation responsibilities.
• Verify all closing cleaning procedures are completed according to company expectations.
• Maintain a safe, organized, and well-maintained restaurant environment.

Qualifications

Required

• Previous restaurant experience required.
• Fast-food restaurant experience preferred.
• Strong customer service skills and a positive attitude.
• Demonstrated leadership abilities and team-building skills.
• Excellent communication and interpersonal skills.
• Highly motivated, dependable, and self-directed.
• Ability to work effectively in a fast-paced environment.
• Availability to work evenings, nights, weekends, and holidays as needed.
• Must possess all documents and permits required by federal, state, and local laws.

Preferred

• Previous supervisory or management experience.
• Food Safety Certification or ServSafe Certification.
• Experience with cash handling, inventory management, and employee training.
• Strong understanding of restaurant operations and closing procedures.

Physical Requirements

• Ability to stand and walk for extended periods.
• Ability to frequently bend, reach, lift, carry, and move throughout the restaurant.
• Ability to occasionally lift up to 50 pounds.
• Ability to safely operate restaurant equipment.
• Ability to work near hot cooking equipment, fryers, grills, and refrigeration units.
• Ability to multitask effectively during high-volume periods.

Work Environment

Closing Managers work in a fast-paced restaurant environment with an emphasis on evening and late-night operations. This position requires regular evening availability and may include weekends, holidays, and occasional overtime based on business needs.

Benefits

Eligible team members may receive:

• Competitive pay
• Weekly pay
• Free meal during scheduled shifts
• Flexible scheduling
• Performance-based wage reviews
• Paid vacation
• Medical, dental, and vision insurance options
• 401(k) retirement savings plan with company match
• Leadership development and management training
• Career advancement opportunities within Wendy's and Wen Choo Choo Restaurants

Equal Employment Opportunity

Wen Choo Choo is an Equal Opportunity Employer and is committed to providing a workplace free from discrimination and harassment. Employment decisions are based on qualifications, merit, business needs, and individual performance.

Why Join Wendy's?

At Wendy's, strong leaders make a difference every day. As a Closing Manager, you'll play a vital role in ensuring operational excellence, developing team members, and creating outstanding guest experiences. You'll gain valuable leadership experience while working with a company that values teamwork, accountability, and career growth.

Join the Wen Choo Choo Wendy's team as a Closing Manager and help lead our restaurants to success every night!

Work schedule

• 8 hour shift
• 10 hour shift
• Weekend availability
• Monday to Friday
• Holidays
• Night shift

Benefits

• Flexible schedule
• Paid time off
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• 401(k) matching
• Paid training
• Other