Amazon Web Services (AWS), Analysis Skills, Budgeting, Business Continuity Planning (BCP), Business Processes, Career Development, Channel Support, Cloud Architecture, Cloud Computing, Communication Skills, Consulting, Cost Analysis, Cost Control, Cross-Functional, Data Analysis, Data Visualization Tools, Disaster Recovery, Documentation, Documentation Plan, Enterprise Architecture, Government, Homeland Security, Hybrid Cloud, IT Service Management (ITSM), ITIL (IT Infrastructure Library), Improvement Metrics, Information Technology & Information Systems, Leadership, Maintain Compliance, Management Reporting, Metrics, Microsoft Windows Azure, Multiplatform/Cross-Platform, Operational Audit, Operational Improvement, Operational Support, Operations Management, Operations Processes, Performance Analysis, Power BI, Presentation/Verbal Skills, Problem Solving Skills, Process Analysis, Reporting Dashboards, Reporting Skills, Service Delivery, Service Level Agreement (SLA), Software Engineering, Support Documentation, System Architecture, Systems Analysis, Tableau, Team Player, Testing, Trend Analysis, United States Citizen, Writing Skills