Cloud & Communication Services Manager (Full Time)

External Applicants: Please apply through Prosperity Bank's Career Center at https://www.prosperitybankusa.com/Careers. Applying through any other source may prevent Prosperity from receiving your application. Internal Applicants: If you are a current associate of Prosperity Bank, please apply through the internal Talent - Career Center in ADP. Prosperity Bank is an Equal Opportunity Employer.

Work Location will be Lubbock, Plano or Sugar Land.

POSITION PURPOSE

The Cloud & Communications Services Manager leads and directs the team through architecture, planning, design, implementation, and support of the bank infrastructure. The Cloud & Communications Services Manager drives innovation and efficiency increases by exploring and using proven, modern technologies and management tools. In addition to leading the network elecom teams, this role will also require hands-on management, as our managers are working managers.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

• Plan and collaborate with other IT and IS managers on all required IT security reviews of the applications identified for cloud migration.
• Own the program budget and ensure traceability of the program spend.
• Understand PMI/ITIL - Service Management / Cloud Infrastructure as a service best practice into the organization.
• Helps to identify priorities and resource requirements for each project or program.
• Makes strategic and tactical recommendations to Cloud management to ensure successful delivery of projects into Cloud ecosystem.
• Prepare assigned project resources with necessary project-related information, ensuring proper understanding of project requirements, roles & responsibilities, work processes, and success criteria.
• Implement the necessary project management infrastructure (project plans, issues list, communication plans)
• Lead and manage a team of engineers / administrators, to proactively and cost effectively meet the growing needs of the business.
• Continuously develop and implement system management standards.
• Develop and implement cloud strategies aligned with business objectives.
• Manage and maintain cloud infrastructure, including provisioning, monitoring, and optimization of resources.
• Ensure security, compliance, and data protection measures are implemented and adhered to
• Identify and implement cost-saving initiatives while optimizing performance and scalability.
• Stay updated on emerging cloud technologies and recommend solutions to enhance operational efficiency.
• Ensure network policy, controls, and procedures are maintained throughout team.
• Monitor and report upon network performance and capacity using our internal monitoring tools.
• Identify and diagnose complex problems and factors affecting network performance.
• Evaluate and identify opportunities for network performance and functionality improvements.
• Implement and maintain required levels of network security.
• Forecast system demands and recommends upgrades, expansions, and reconfigurations.
• Follow and be an advocate for the change management processes.
• Troubleshoot hardware and software problems, takes appropriate corrective action and/or interacts with IT staff or vendors in performing complex testing, support, network/ router recovery, and troubleshooting functions.
• Collaborate with peers to proactively identify potential issues and areas of improvements in existing network environment.
• Multi-tasks, prioritizes according to business priorities and production availability requirements.
• Escalation of network issues to Senior IT Management.
• Be available to be on call as needed for problems and incidents (after hours, weekend work often required during off hours maintenance windows)
• Create and maintain comprehensive documentation for all implemented networks.
• Assist in preparation of proposals and solution presentations.
• Other duties as assigned.

Leadership Requirements:

• Provide guidance and direction for less experienced engineers.
• Manage to the strategic plan for assigned technology projects in support of critical business objectives.
• Foster a culture of collaboration, innovation, and continuous improvement within the team.
• Coordinate with cross-functional teams to align cloud and communication initiatives with organizational goals.
• Utilize capability to drive results in oneself and others, ability to manage time, resources, and priorities. You will develop plans to work through adversity and consistently meet deadlines and produce effective results.
• Communicate effectively in all business relationships and through various levels of management in a clear and direct manner requiring strong written, interpersonal, and verbal communication skills.
• Possess strong interpersonal skills and teamwork traits. They will be able to build solid working relationships across functional boundaries with the capacity to work through difficult issues in an effective and pragmatic manner.
• Provide team leadership, advanced system administration, operational support, and problem resolution for a large complex network environment.
• Assign tasks, track time, manage projects, conduct workflow analysis, and perform team status reporting.
• Conduct team meetings.
• Ability to prioritize and multitask.
• Willingness to learn new technologies and maintain industry knowledge.

The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this job description amended at any time.

SUPERVISORY RESPONSIBILITIES:

• Lead and manage team through training, developing, and coaching associates on a consistent basis
• Encourage others to set challenging goals and high standards of performance
• Inspire associates to define new opportunities and continuously improve the organization
• Celebrate and reward significant achievements of associates
• Present logical and persuasive case for proposals and positions

Assist team in addressing their individual strengths and development needs

QUALIFICATIONS

EDUCATION/CERTIFICATION: bachelor's or master's degree in computer science or equivalent or business discipline or related experience. Relevant certifications such as AWS Certified Solutions Architect, Microsoft Certified: Azure Administrator, or equivalent

EXPERIENCE REQUIRED: Experience with configuring, maintaining, and troubleshooting Cisco switches, routers, and ASA firewalls.

WAN technologies including MPLS, PPP, VPN, etc.

VLAN management and routing

LACP/Etherchannel (in switching)

Static and Advanced routing protocols including BGP, EIGRP, etc.

Spanning Tree Protocol (STP)

High Availability Protocols (HSRP, etc).

Deep knowledge of layers 1 - 4 of the OSI model. Working knowledge of layers 5 - 7.

Experience with network load balancing, proxies, and network analyzer technologies.

A practical level of experience implementing and administrating common TCP/IP-based services, including DNS, DHCP, HTTP, FTP, SSH, SMTP, etc.

Common network monitoring and security utilities such as SolarWinds NPM, NCM, IPAM.

Proven experience in cloud infrastructure management, with expertise in platforms such as AWS, Azure, or Google Cloud Platform

SKILLS/ABILITIES: Ability to cope with stress inherent to supporting 24x7 operations and time-sensitive deliverables.

Ability to identify and protect sensitive information.

Ability to travel 20-30% of the time.

Excellent communication and interpersonal skills

Excellent customer presentation skills

PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION

Talking: Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly.

Average Hearing: Able to hear average or normal conversations and receive ordinary information.

Repetitive Motion: Movements frequently and regularly required using the wrists, hands, and/or fingers.

Average Visual Abilities: Average, ordinary, visual acuity necessary to prepare or inspect documents or products, or operate machinery.

Physical Strength: Sedentary work; sitting most of the time. Exerts up to 10 lbs. of force occasionally. (Almost all office jobs.)

WORKING CONDITIONS

None: No hazardous or significantly unpleasant conditions (such as in a typical office).

MENTAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION

REASONING ABILITY: Ability to apply common sense understanding to carry out detailed but uninvolved instructions and to deal with problems involving a few variables.

MATHEMATICS ABILITY: Ability to perform very basic math skills including adding, subtracting, multiplying, and dividing two-digit numbers; the four basic arithmetic operations with money; and operations with

units such as inch, foot, yard; ounce, and pound (or their metric counterparts).

LANGUAGE ABILITY: Ability to use passive vocabulary of 5,000-6,000 words; read at a slow rate; and define unfamiliar words in dictionaries for meaning, spelling, and pronunciation.

Ability to write complex sentences, using proper punctuation, and using adjectives and adverbs. Ability to communicate in complex sentences, using normal word order with present and past tenses and good vocabulary

Hours: Monday - Friday 8:00 AM - 5:00 PM.