Cloud Data Engineer GCP & CCaaS

ICONMA, LLC

  • Phoenix, AZ
  • 6 days ago
  • $50 Per Hour
  • Instant Apply
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Skills

  • Agile Programming Methodologiesunmatched
  • Algorithmsunmatched
  • Apacheunmatched
  • Application Programming Interface (API)unmatched
  • Artificial Intelligence (AI)unmatched
  • Automatic Call Distributor (ACD)unmatched
  • Banking Servicesunmatched
  • CRM Integrationunmatched
  • Call Center Operationsunmatched
  • Call Centersunmatched
  • Campaignsunmatched
  • Cloud Applicationsunmatched
  • Cloud Architectureunmatched
  • Cloud Computingunmatched
  • Computer Telephony Integration (CTI)unmatched
  • Continuous Deployment/Deliveryunmatched
  • Continuous Improvementunmatched
  • Continuous Integrationunmatched
  • Cryptographyunmatched
  • Customer Experienceunmatched
  • Customer Service Toolsunmatched
  • Data Structuresunmatched
  • Design Patterns Programming Methodologiesunmatched
  • DevOpsunmatched
  • Engineeringunmatched
  • Financial Servicesunmatched
  • GCP (Good Clinical Practices)unmatched
  • Gitunmatched
  • HTTP (HyperText Transport Protocol)unmatched
  • Health Planunmatched
  • High Availabilityunmatched
  • Information Technology Consultingunmatched
  • Infrastructure as a Service (IaaS)unmatched
  • Internet Technologyunmatched
  • Javaunmatched
  • Jenkinsunmatched
  • Linux Operating Systemunmatched
  • Mavenunmatched
  • Microservicesunmatched
  • Natural Language Processing (NLP)unmatched
  • NoSQLunmatched
  • OAuthunmatched
  • Python Programming/Scripting Languageunmatched
  • SIP (Session Initiation Protocol)unmatched
  • Security Architectureunmatched
  • Skills-Based Routingunmatched
  • Software Developmentunmatched
  • Software Engineeringunmatched
  • Spring Frameworkunmatched
  • Telephony API (TAPI)unmatched
  • Unix Operating Systemsunmatched
  • Voice Response Systemsunmatched

Description

Our client, a IT Services and Consulting company, is looking for a Cloud Data Engineer – GCP & CCaaS for their Phoenix, AZ/Sunrise, FL/Charlotte, NC location.
 
Responsibilities:
  • Design and implement scalable CCaaS and IVA solutions leveraging leading Cloud and enterprise conversational AI / customer service solutions including conversational IVR design, NLU/NLP modeling, intent and flow orchestration, webhook integrations, speech-to-text/text-to-speech.
  • Develop secure, resilient cloud infrastructure on major cloud services provider using services such as GKE, Cloud Run, Cloud Functions, Pub/Sub, Apigee, and BigQuery, implementing IAM, VPC design, encryption, multi-region high availability, and Infrastructure as Code (Terraform) to support enterprise-grade customer experience platforms.
  • Implement, and optimize CCaaS solutions, including ACD (Automatic Call Distribution), skills-based routing, dialer, omnichannel capabilities, and campaign management, ensuring scalable, secure, and compliant contact center operations.
 
Requirements:
  • 4+ years of commercial software development experience.
  • Proficient in developing and hosting solutions using Java, Python in cloud platforms, preferably GCP.
  • Have experience in integrations and migrations leveraging CCaaS APIs and telephony capabilities, including CRM/CTI integrations, webhooks,
  • SIP/WebRTC, security configuration, and transition from legacy contact center platforms to Cloud based solutions.
  • Experience with Agile development, Continuous Integration, and Continuous Delivery, including working knowledge of various tools in the CI/CD pipeline (using
  • Maven, Salt, Git, Jenkins), DevOps and Observability.
  • Experience in designing & developing API, services, Micro services-based architecture using frameworks like Spring Boot or Vertx.
  • Hands on experience with Kafka, Relational, and/or NoSQL databases.
  • Understanding of data structures, algorithms, design patterns, web technologies (HTTP, Apache) and familiarity with Unix/Linux
  • Understanding of cloud security architecture, Encryption and OAuth.
  • Looks proactively beyond the obvious for continuous improvement opportunity
  • Years of Experience: 12.00 Years of Experience
  • 5+ years of software engineering experience
  • Strong background in cloud-native application development, customer experience platforms, and enterprise integrations
Preferred Background
  • Candidates should come from:
  • Financial Services
  • Banking
  • Enterprise Contact Center Technology
  • Customer Experience (CX)
  • Cloud Platform Engineering
  • Conversational AI
 
Why Should You Apply?

Numbers & Facts

LocationPhoenix, AZ
Salary$50 Per Hour

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