Cloud Engineer 3 Vercel Platform Support Engineer

Ideal Candidate Profile

The ideal candidate combines AWS cloud engineering, AEM platform support, Vercel or modern web platform operations, incident management, CI/CD, monitoring, security, and enterprise integration experience. The candidate should be comfortable establishing operational processes from the ground up, collaborating with multiple technical teams, and improving platform reliability and service maturity.

Interview Process: Two rounds, virtual/phone panel interview, with a possible follow-up technical interview

Job Summary

Seeking a Cloud Engineer 3 Vercel Platform Support Engineer to support and operationalize its Vercel hosting platform and existing Adobe Experience Manager (AEM) and digital experience platforms.

This role will establish reliable, secure, scalable, and standardized platform operations for enterprise web applications built using modern technologies such as Next.js, React, APIs, and cloud-native architectures.

The engineer will partner with application development teams, product owners, architects, security teams, infrastructure teams, and external vendors to establish platform governance, improve service reliability, manage incidents, support deployments, and implement repeatable operational processes.

The successful candidate will help bring newly introduced platforms to a defined level of operational maturity, establish service documentation and support procedures, and ensure alignment with Caterpillar IT General Controls (ITGC) and security directives.

Key Responsibilities

• Provide operational support, administration, and reliability management for Vercel, AEM as a Cloud Service, and related digital experience platforms.
• Support AEM environments, including Author, Publish, Dispatcher, CDN, and associated integrations.
• Monitor platform health, application availability, performance, and service reliability using enterprise monitoring and observability tools.
• Lead production incident resolution, troubleshooting, service restoration, root cause analysis (RCA), and preventive action implementation.
• Manage CI/CD pipelines, deployment activities, release coordination, environment promotions, and application configuration changes.
• Support platform security, user access management, permissions, certificate renewals, and compliance activities.
• Maintain integrations across AEM, DAM, Workfront, Azure services, Akamai/CDN, publishing partners, and other enterprise digital marketing platforms.
• Administer platform environments, workflows, replication monitoring, configuration management, and access controls.
• Support modern web applications built with Next.js, React, APIs, and cloud-native architectures.
• Participate in on-call support, major incident response, disaster recovery planning, and recovery testing.
• Develop and maintain operational runbooks, knowledge articles, support documentation, and standard operating procedures.
• Evaluate platform enhancements, product releases, and new features, recommending adoption and implementation strategies.
• Perform capacity planning, performance tuning, and platform optimization to support scalable and reliable service delivery.
• Partner with product owners and business stakeholders to prioritize platform improvements and support requests.
• Establish platform governance, service ownership, operational processes, and standardized service offerings.
• Drive automation, continuous improvement, technical debt reduction, and operational maturity.
• Establish required service documentation and evidence of compliance with Caterpillar ITGC and security requirements.
• Train existing platform support teams and establish repeatable support processes before platforms handle production, customer-facing traffic.

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
• 5 7+ years of relevant IT, cloud engineering, or platform operations experience.
• At least 5 years of hands-on AWS experience.
• Demonstrated expertise supporting Adobe Experience Manager (AEM) as a Cloud Service and associated digital experience platforms.
• Strong understanding of AEM architecture, Dispatcher, CDN configurations, cloud deployments, and enterprise integrations.
• Experience supporting Vercel or modern web hosting platforms used for enterprise applications.
• Experience with platform monitoring, observability, incident management, root cause analysis, and service restoration.
• Experience managing CI/CD pipelines, application deployments, release processes, and environment configurations.
• Knowledge of platform security, access management, certificates, compliance, and operational governance.
• Experience supporting integrations involving enterprise content management, digital asset management, CDN services, and cloud platforms.
• Familiarity with Next.js, React, APIs, and cloud-native application architectures.
• Strong troubleshooting, problem-solving, communication, and stakeholder management skills.
• Ability to establish operational procedures, support documentation, service maturity standards, and repeatable processes.
• Ability to collaborate effectively with development teams, infrastructure teams, security stakeholders, product owners, and external vendors.

Preferred Qualifications

• Experience operationalizing a new platform or establishing a platform support model from the ground up.
• Experience with Vercel platform administration, governance, monitoring, deployment management, and enterprise integrations.
• Experience with Adobe Experience Manager, AEM Sites, AEM Assets, Adobe Target, and Workfront.
• Familiarity with Akamai/CDN, Azure integrations, and enterprise publishing platforms.
• Experience with IT service management, ITGC controls, security directives, disaster recovery, and service maturity frameworks.
• Experience automating operational processes and reducing recurring incidents.
• Experience creating platform service offerings, support models, knowledge bases, and training materials.