Job Title:Cloud Engineer
Location: Chicag, IL
Type: W2 Contract
Required Education
-Bachelor's Degree is required
-5 7+ years of experience (in addition to the degree)
Required Skills
-5+ years maintaining AWS experience
-Demonstrates expertise supporting AEM as a Cloud Service environments and associated digital experience platforms
-Experience providing platform governance, incident management, deployment support, monitoring, user access administration, and technical consultation for teams building modern web applications using Next.js, React, APIs, and cloud-native architectures
-Strong knowledge of AEM architecture, Dispatcher/CDN configurations, cloud deployments, and enterprise integrations
-Applies platform monitoring, observability, and automation techniques to improve service reliability
-Leads incident resolution, root cause analysis, and service restoration efforts for critical business applications
Job Description
-New platform - Vercel - is entering the Adobe Platform Services portfolio
-Provide operational support for Adobe Experience Manager (AEM) as a Cloud Service platforms, including Author, Publish, Dispatcher, CDN, and supporting integrations
-The Vercel Platform Support Engineer is responsible for operational support, administration, reliability, and continuous improvement of the Vercel hosting platform used for enterprise web applications
-Monitor platform health, system performance, application availability, and service reliability using enterprise monitoring and alerting tools
-Troubleshoot and resolve production incidents, platform issues, deployment failures, and integration problems in partnership with development, infrastructure, Adobe, and vendor support teams
-Coordinate incident, problem, and root cause analysis (RCA) activities to identify recurring issues and implement preventive solutions
-Participate in on-call support, major incident response, and disaster recovery planning and testing activities
-Manage and support CI/CD deployment pipelines, release activities, environment promotions, and application configuration changes
-Perform environment administration activities including user management, permissions, workflow support, replication monitoring, and configuration management
-Support platform security, access management, certificate renewals, and compliance activities in accordance with enterprise standards
-Maintain and optimize integrations between AEM and connected enterprise systems, including DAM, Workfront, Azure services, Akamai/CDN, publishing partners, and other digital marketing platforms
-Collaborate with application development teams to ensure platform stability, scalability, performance optimization, and adherence to architecture standards
-Partner with product owners, business stakeholders, and technical teams to prioritize platform improvements and support requests
-Provide technical consultation for teams building modern web applications using Next.js, React, APIs, and cloud-native architectures
-Create and maintain operational procedures, support documentation, knowledge articles, and platform runbooks
-Evaluate platform enhancements, Adobe releases, and feature updates; recommend adoption strategies and implementation plans
-Support capacity planning, performance tuning, and platform roadmap initiatives to ensure reliable service delivery
-Lead continuous improvement initiatives focused on operational excellence, automation, service reliability, and reduction of technical debt
-Stand each platform up to Level 3 (Defined) maturity against the published Service Maturity Model
-Complete all 21 required service-offering artifacts
-Evidence Caterpillar IT General Control (ITGC) and Security Directive alignment
-Train the existing team and establish proactive operational processes before platforms carry production, customer-facing traffic
-Works with the PO and a team of 6 7 platform engineers (various levels), plus other L1/L2 support teams