Cloud Engineer

Payrate: $75.00 - $78.00/hr
 
Position’s Contributions to Work Group:

• This is net-new to the team. Neither has a defined service owner, documented processes, control mappings, support model, or trained staff today.
• The Vercel Platform Support Engineer is responsible for the operational support, administration, reliability, and continuous improvement of the Vercel hosting platform used for enterprise web applications.
• This role partners with development teams, product owners, architects, security teams, and external vendors to ensure high availability, performance, security, and scalability of applications hosted on Vercel.
• The engineer will provide platform governance, incident management, deployment support, monitoring, user access administration, and technical consultation for teams building modern web applications using Next.js, React, APIs, and cloud-native architectures.
• This is arriving on top of an existing portfolio (Adobe Platform, AEM Sites, AEM Assets, Target, Workfront, Akamai) that the team already runs at capacity. To bring this platform online securely, compliantly, and as repeatable service offerings — not as ad-hoc tool dependent on individual heroics.
• Their mandate is to stand each platform up to Level 3 (Defined) maturity against our published Service Maturity Model, complete all 21 required service-offering artifacts, evidence IT General Control (ITGC) and Security Directive alignment, train the existing team, and establish proactive operational processes before these platforms carry production, customer-facing traffic.

 
Education & Experience Required:

• Bachelor’s Degree is required with 5-7+ years experience

 
Required Technical Skills:

• 5+ years maintaining AWS experience  
• Demonstrates expertise supporting AEM as a Cloud Service environments and associated digital experience platforms.
• Leads incident resolution, root cause analysis, and service restoration efforts for critical business applications.
• Applies platform monitoring, observability, and automation techniques to improve service reliability.
• Possesses strong knowledge of AEM architecture, Dispatcher/CDN configurations, cloud deployments, and enterprise integrations.
• Leads incident resolution, root cause analysis, and service restoration efforts for critical business applications.
• Applies platform monitoring, observability, and automation techniques to improve service reliability.
• Experience in providing platform governance, incident management, deployment support, monitoring, user access administration, and technical consultation for teams building modern web applications using Next.js, React, APIs, and cloud-native architectures.

 
Pay Transparency: The typical base pay for this role across the U.S. is: $75.00 - $78.00/hr. Non-exempt positions are eligible for overtime at a rate of 1.5 times the base hourly rate for all hours worked in excess of 40 in a work week, or as required by state or local law. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, health savings accounts with qualified medical plan enrollment, 10 paid days off, 3 days paid bereavement leave, 401(k) plan participation with employer match, life and disability insurance, commuter benefits, dependent care flexible spending account, accident insurance, critical illness insurance, hospital indemnity insurance, accommodations and reimbursement for work travel, and discretionary performance or recognition bonus. Sick leave and mobile phone reimbursement provided based on state or local law. 

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