Position Summary
The Verde Santa Fe Clubhouse Manager is responsible for the day-to-day operation of the Association's clubhouse facilities and serves as the primary point of contact for residents utilizing clubhouse services and amenities. This position provides administrative support, coordinates facility use and events, assists with vendor and contractor access, maintains clubhouse records, and helps ensure a welcoming, professional, and well-maintained environment for residents and guests.
The Clubhouse Manager works independently while maintaining regular communication with HOA management, Board members, residents, and service providers.
Essential Duties and Responsibilities
Resident Services
- Serve as the first point of contact for homeowners and residents visiting the clubhouse.
- Answer phones, emails, and resident inquiries in a professional and timely manner.
- Provide information regarding clubhouse policies, amenity use, community programs, and events.
- Assist residents with clubhouse reservations and facility access.
Administrative Support
- Maintain clubhouse records, forms, schedules, and correspondence.
- Track facility reservations and maintain clubhouse calendars.
- Assist management with preparation and distribution of community notices, newsletters, and communications.
- Maintain organized filing systems, both electronic and paper.
- Process and track clubhouse-related requests and follow-up items.
Facility Operations
- Conduct routine inspections of clubhouse amenities and common areas.
- Report maintenance concerns and coordinate vendor access as directed.
- Maintain inventory of office and clubhouse supplies.
- Ensure meeting rooms and common areas are properly prepared for scheduled functions.
- Monitor clubhouse cleanliness and coordinate with janitorial contractors as needed.
Vendor and Contractor Coordination
- Serve as an on-site contact for approved vendors and contractors.
- Coordinate scheduling and access for clubhouse maintenance and repair work.
- Verify completion of work and communicate concerns to management.
Events and Community Activities
- Assist with planning and coordination of community events and clubhouse activities.
- Set up and break down meeting spaces as needed.
- Support Board meetings and community gatherings hosted at the clubhouse.
Compliance and Security
- Assist in enforcing clubhouse policies and facility usage guidelines.
- Report violations, safety concerns, and security issues to management.
- Ensure clubhouse operations comply with Association policies and procedures.
Qualifications
Required
- High school diploma or equivalent.
- Minimum of two years of customer service, office administration, hospitality, community management, or related experience.
- Strong verbal and written communication skills.
- Proficiency with Microsoft Office (Outlook, Word, Excel).
- Ability to multitask and manage competing priorities.
- Professional and courteous demeanor with residents, Board members, and vendors.
- Ability to work independently with minimal supervision.
Preferred
- Experience working in an HOA, community association, clubhouse, hospitality, or property management environment.
- Experience coordinating events or facility reservations.
- Knowledge of basic facility maintenance reporting and vendor coordination.
Physical Requirements
- Ability to sit, stand, and walk for extended periods.
- Ability to lift and carry up to 25 pounds.
- Ability to set up tables, chairs, and meeting materials for community events and meetings.
WHAT WE OFFER:
- Comprehensive benefits package including medical, dental, and vision
- Wellness program
- Flexible Spending Accounts
- Company-matching 401k contributions
- Paid time off for vacation, holidays, medical, and volunteering
- Paid parental leave
- Training and educational assistance
- Support programs, including Employee Assistance Program and Calm Health
- Optional benefits including short- and long-term disability, life insurance, and pet insurance
- Most importantly, a caring team who is dedicated to your success!