CMT Administration Assistant / Scheduler

In-Office Location: Asheville, North Carolina

Reports to: Department Manager

Status: Full- Time, Non-Exempt

Overview of Bunnell-Lammons Engineering, Inc.

At Bunnell-Lammons Engineering (BLE), our core principles shape everything we do. We put people first, prioritizing our clients, employees, and community in every decision. We believe trust is earned through honesty, dependability, and delivering on our promises. Clear, timely communication keeps our clients and partners informed, while a commitment to excellence drives us to produce work that consistently sets the standard in our industry. Most importantly, we honor every commitment we make and believe that no challenge is too complex when the right people work together. These values define who we are, how we operate, and the kind of team we continue to build.

Notice to applicants:

Background checks are carried out as part of any conditional offer made, including (but not limited to & role dependent) education, professional registration, employment, references and global watchlist screening.

To be a considered applicant:

Applicants must be authorized to work in the United States without sponsorship and able to interview on site where the position is located.

Position Overview

The Department Scheduler is responsible for coordinating, prioritizing, and scheduling field technicians, inspectors, and equipment to support a variety of engineering and testing services. This position serves as a critical liaison between clients, project managers, technical staff, and field personnel to ensure service requests are fulfilled accurately, efficiently, and within established deadlines.

The ideal candidate will have experience in scheduling and administrative coordination within a fast-paced, technical, or service-oriented environment, with strong organizational, communication, and problem-solving skills and the ability to manage multiple priorities effectively.

Additional responsibilities include assisting with preliminary report reviews to verify content accuracy and completeness; auditing and tracking technician report turnaround times; coordinating project and proposal setup, documentation, and tracking; and assisting with the review of technician timesheets to ensure accuracy and compliance with established procedures.

Minimum Job Qualifications

• High school diploma or equivalent.
• (Preferred)  1 year of scheduling, dispatch, or coordination experience in a technical service, construction, engineering, or consulting environment.
• Strong organizational, multitasking, and time management skills.
• Excellent verbal and written communication abilities.
• Proficiency with scheduling software, Microsoft Office Suite (Outlook, Excel, Word), and database management tools.
• Ability to remain calm under pressure and manage last-minute changes efficiently.

Preferred

• Associate’s or Bachelor’s degree in Business Administration, Construction Management, Engineering Technology, or a related field.
• Experience with scheduling and reporting software is a plus.
• Familiarity with engineering consulting services (geotechnical, environmental, materials testing, surveying, etc.).

Key Responsibilities

Scheduling & Coordination

• Receive, review, and schedule service requests from clients, project managers, and internal teams.
• Assign field technicians and inspectors based on project requirements, technician qualifications, availability, and proximity to job sites.
• Maintain and update daily, weekly, and long-range schedules using scheduling software and systems (e.g., dispatch boards, ERP systems, or spreadsheets).
• Coordinate mobilization of equipment, vehicles, and materials as required for field operations.
• Prioritize emergency and time-sensitive service requests, adapting schedules quickly when necessary.

Client & Internal Communication

• Act as the primary point of contact for clients regarding scheduling inquiries, service updates, and adjustments.
• Communicate confirmed schedules, changes, and special instructions clearly and promptly to technicians and project managers.
• Provide accurate documentation of service requests, jobsite details, and client preferences.

Operational Support

• Track technician certifications, licenses, and qualifications to ensure personnel are properly assigned according to regulatory, safety, and client requirements.
• Monitor and report on schedule capacity, technician availability, and service delivery status.
• Work closely with project managers and service department leadership to forecast workload needs and plan technician coverage accordingly.
• Identify scheduling conflicts, resource constraints, and inefficiencies, recommending adjustments or solutions.

Documentation & Reporting

• Maintain accurate records of scheduled jobs, work orders, technician time allocations, and jobsite details.
• Generate daily, weekly, and monthly service schedules and performance reports as requested.
• Assist in tracking key operational metrics such as response time, schedule adherence, and resource utilization.

This job description is intended to provide a general overview of the position and is not a comprehensive list of duties, functions, or procedures that may be required. The organization reserves the right to modify this description and may, from time to time, reassign employees to alternate positions based on business needs. Such changes may occur without prior notice and are aimed at ensuring operational efficiency.

Why Join Us?

• Industry-leading reputation with a diverse and growing project portfolio.
• Collaborative, supportive work environment where your leadership makes a visible impact.
• Opportunities for professional growth and advancement within a dynamic, expanding organization.
• Comprehensive benefits package, including medical, dental, vision, 401(k) with company match, and more.

Benefits

• Medical/Vision/Dental
• 401(K) with partial company matching
• Life Insurance
• Short/long term disability
• Paid vacation
• Paid sick leave
• Eight (8) paid holidays