Applications Engineer provides sale support through test cuts and demonstrations and after sale support through training, machine programming, problem solving and service. Applications Engineer usually specializes in a specific type of equipment, e.g. WEDM, EDM, Machining Center and 3D Metal Printer. Maintain integrity and ethics in all actions and conversations with customers.
Responsibilities
Program machine via CAD /CAM software to perform test cuts and generate test cut reports to aid in sales efforts.
Perform machine demonstrations to customers, including programming and analyzing results.
Provide on-site and off-site machine operation classes and training to new customers.
Provide customers with continued technical support on machine setup, programming and operations.
Use analysis and testing to assist customers in identifying machine problems and finding solutions.
Coordinate weekly application work schedule with Application Manager.
Participate in industry trade shows.
Qualification: Must have, Preferred
5 – 7 years of hands on Sinker EDM and Wire EDM experience or High Speed Mills, 3D Additive Technologies, including programming, setup and machine operations is must.
CAD/CAM training preferred.
Excellent customer service skills, including ability to maintain integrity and ethics in all conversations and actions with customers.
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Numbers & Facts
Location
Schaumburg, IL
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