Co-General Manager

Wen Choo Choo Wendy's Restaurants

Position Summary

At Wendy's, we're committed to serving fresh, high-quality food and delivering exceptional customer experiences. As a Co-General Manager, you serve as a senior restaurant leader, partnering with the General Manager to oversee all aspects of restaurant operations, team development, guest satisfaction, and financial performance.

The Co-General Manager plays a vital role in driving operational excellence, developing future leaders, and ensuring the restaurant consistently achieves performance goals. This position is designed for experienced restaurant leaders who are ready to take ownership of business results while building a culture of accountability, teamwork, and continuous improvement.

Essential Responsibilities

Restaurant Leadership

• Partner with the General Manager to lead all aspects of restaurant operations.
• Create and maintain a positive, productive, and customer-focused work environment.
• Provide leadership, direction, and support to management and crew teams.
• Lead by example and model Wendy's values and operational standards.
• Support succession planning and leadership development initiatives.

Team Development

• Recruit, hire, train, coach, and develop restaurant employees and managers.
• Build and maintain a high-performing team focused on operational excellence.
• Conduct employee coaching sessions and performance discussions.
• Identify and develop future restaurant leaders.
• Foster a culture of teamwork, accountability, recognition, and continuous improvement.

Guest Experience

• Ensure every guest receives exceptional customer service.
• Promote a culture centered on fast, friendly, and accurate service.
• Resolve guest concerns professionally and effectively.
• Monitor customer feedback and implement continuous improvements.

Financial & Business Management

• Assist in driving restaurant sales, profitability, and overall business performance.
• Monitor labor costs, food costs, inventory levels, and controllable expenses.
• Analyze key performance metrics and develop action plans to achieve goals.
• Support marketing initiatives and community involvement efforts.
• Ensure proper cash handling, financial controls, and operational accountability.

Food Safety & Quality

• Ensure all food products meet Wendy's quality and freshness standards.
• Maintain compliance with food safety, sanitation, and health department regulations.
• Monitor food preparation, holding times, storage procedures, and product presentation.
• Promote operational excellence through consistent execution of company standards.

Operations & Facilities Management

• Ensure the restaurant operates efficiently and meets all operational requirements.
• Oversee inventory management, ordering, receiving, and stock control procedures.
• Monitor equipment performance and coordinate maintenance needs.
• Enforce company policies, procedures, and safety standards.
• Ensure the restaurant remains clean, safe, and welcoming for guests and employees.

Qualifications

Required

• Previous restaurant management experience required.
• Strong leadership, coaching, and team-building abilities.
• Excellent communication and interpersonal skills.
• Demonstrated ability to drive results while maintaining a positive workplace culture.
• Strong problem-solving, decision-making, and organizational skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Financial management and business acumen.
• Flexibility to work varied schedules, including mornings, evenings, weekends, holidays, and extended shifts as business needs require.
• Must possess all documents and permits required by federal, state, and local laws.

Preferred

• Quick-service restaurant (QSR) or fast-food management experience.
• Experience managing multiple department areas within a restaurant.
• Food Safety Certification or ServSafe Certification.
• Experience with scheduling, inventory management, labor controls, and profit-and-loss accountability.
• Experience developing and mentoring management-level employees.

Physical Requirements

• Ability to stand and walk for extended periods.
• Ability to frequently bend, reach, lift, carry, and move throughout the restaurant.
• Ability to occasionally lift up to 50 pounds.
• Ability to safely operate restaurant equipment.
• Ability to work near hot cooking equipment, grills, fryers, and refrigeration units.
• Ability to multitask and lead effectively during high-volume operating periods.

Work Environment

Co-General Managers work in a fast-paced restaurant environment requiring daily interaction with guests, employees, vendors, and company leadership. This position requires schedule flexibility and may include mornings, evenings, weekends, holidays, and extended shifts based on operational needs.

Benefits

Eligible managers may receive:

• Competitive compensation package
• Medical, dental, and vision coverage
• Paid structured management training program
• Paid vacation and sick leave
• Weekly pay via direct deposit
• 401(k) retirement savings plan with company match
• Retention bonus opportunities
• Leadership development programs
• Performance-based advancement opportunities
• Career growth and professional development opportunities

Equal Employment Opportunity

Wen Choo Choo is an Equal Opportunity Employer and is committed to providing a workplace free from discrimination and harassment. Employment decisions are based on qualifications, merit, business needs, and individual performance.

Why Join Wendy's?

At Wendy's, great leadership creates great results. As a Co-General Manager, you'll have the opportunity to help lead a successful restaurant, develop future leaders, drive business performance, and make a lasting impact on your team and community.

We provide the training, resources, and support needed to help you continue growing your career while contributing to the success of one of the restaurant industry's most recognized brands.

Join the Wen Choo Choo Wendy's team as a Co-General Manager and take the next step in your leadership journey.

The Wendy’s Story
First of all, yes, Wendy is a real person. And a pretty special one, being the daughter of our founder Dave Thomas. Today, she is one of the most involved and successful franchise owners in the Wendy’s enterprise. We think Dave would be proud. Back in 1969, he looked around at all other hamburger joints and was like, “Nah. People deserve better.” At the time, other quick-service restaurants were using frozen beef and mass-producing food. Not Dave. His approach of serving fresh, made-to-order hamburgers changed the game. And his can’t-stop-won’t-stop commitment to making customers happy drives everything we do today.

Benefits

Bonus pay, Flexible schedule, Paid time off, Health insurance, Dental insurance, Vision insurance, Life insurance, Disability insurance, 401(k) matching, Paid training, Other

Job Type

Full time

Schedule

10 hour shift, Overtime