Job Description
Coach Operator Instructor – Extra Help
OCTA is seeking a Coach Operator Instructor to deliver high-quality classroom and behind-the-wheel training for new and existing Coach Operators. This role focuses on safety, customer service, operational reliability, and regulatory compliance. The Trainer develops curriculum, evaluates performance, administers required tests, and coaches trainees to ensure they meet OCTA’s professional standards.
This is a non-exempt, safety-sensitive position in salary grade 190: Min – $42.06 | Mid – $49.97| Max – $57.87/hour. The starting salary will be within this range based on qualifications. This is an extra-help assignment with a maximum of 1000 hours per year.
This posting will remain open until a candidate is selected.
What You’ll Do
- Conduct classroom instruction on operations, safety, customer service, accident prevention, and proper use of transit vehicles.
- Plan and schedule training activities, including instructors, equipment, and materials.
- Evaluate trainee performance, document progress, and recommend training completion, additional training, or separation when necessary.
- Coach and counsel students who are not meeting performance expectations; administer discipline as required.
- Train and supervise Coach Operators who support behind-the-wheel and classroom instruction.
- Administer and certify state and federal compliance tests.
- Design, update, and maintain training curricula and instructional materials.
- Use data and statistical analysis to evaluate training effectiveness.
- Maintain confidential records, reports, and documentation in compliance with policies and regulations.
- Apply thorough knowledge of commercial vehicles, auxiliary equipment, operating rules, and agency procedures.
- Communicate effectively with trainees, peers, supervisors, and management; provide regular updates on trainee progress.
- Assist in planning special events and collaborate with internal and external departments to support operational training needs.
What We’re Looking For
- High school diploma or equivalent.
- Minimum of five years of direct customer service experience, including training experience.
- At least two years of fixed-route transit operations experience.
- Valid California Commercial Driver License (Class A or B with Passenger endorsement) preferred.
- Safe driving record required.
- Strong communication, coaching, and interpersonal skills.
- Ability to work various shifts in a 24/7 operational environment.
- Ability to interpret policies, procedures, regulations, and labor agreements.
Why You’ll Love It Here
- Play a key role in preparing Coach Operators who safely and professionally serve the public every day.
- Develop impactful training programs that enhance customer service and operational excellence.
- Work in a collaborative, mission-driven environment where your expertise directly benefits the community.
Join a team where innovation, integrity, and strategic thinking are valued.
Apply now to help shape the future of OCTA’s programs.
OCTA is an equal employment opportunity employer that recruits, hires, and promotes qualified people without regard to race, color, religion, creed, ancestry, national origin, age, sex, pregnancy, gender, gender identity and/or expression, sexual orientation, marital status, medical condition, disability, genetic information, military and veteran status, or other legally protected status.