Join the Luxe Team as a Food & Beverage Cocktail Server!The Luxe Sunset Boulevard Hotel is a AAA Four Diamond hotel, proudly standing as the only property of its kind in our competitive set and in the prestigious areas of Brentwood and Bel-Air. Our stunning 160-room boutique hotel offers guests distinguished service and timeless luxury, making us a sought-after destination in the heart of Los Angeles.
Primary Objective:
Supports the Food and Beverage Outlets (Luxe Lounge, Restaurant, Room Service, Seasonal Pool Bar) in addition to banquet bars to ensure the highest level of guest satisfaction and that financial goals are met.
Areas of Accountability:
- Prepare and serve alcoholic and non-alcoholic beverages, including cocktails, beer, wine, and spirits.
- Greet guests in a friendly, courteous, and professional manner.
- Takes drink orders from guests and serves drinks promptly.
- Ensure that all drinks are served according to established recipes and specifications.
- Maintain a clean and organized bar area, including cleaning glassware, equipment, and surfaces.
- Verify the age of customers to ensure they meet the legal drinking age.
- Act as a server and take IRD orders when needed during shifts.
- Provide information about drink and food menus, recommend beverages, and up-sell when appropriate.
- Monitor guests’ alcohol consumption and intervene as necessary to ensure responsible drinking.
- Keep track of inventory levels and report low stock or shortages to the Bar Manager.
- Assist with setting up the bar area for service, including stocking supplies, ice, garnishes, and glasses.
- Process customer payments accurately using the POS system and handle cash, credit, or debit transactions.
- Handle customer complaints or concerns in a professional and positive manner.
- Work effectively as part of a team to ensure smooth restaurant and bar operations.
- Follow all safety, sanitation, and health regulations in accordance with local laws and company policies.
- Maintain knowledge of the menu, including food items, ingredients, and preparation methods.
- Assist with opening and closing procedures as required.
- Attend training and meetings as necessary to stay informed about new products, techniques, and company policies.
Skills & Qualifications:- Micros
- Previous experience as a cocktail server in a fast-paced environment is preferred.
- Knowledge of cocktail recipes, wine, beer, and spirits.
- Excellent communication and interpersonal skills.
- Strong customer service skills and the ability to handle difficult situations with professionalism.
- Ability to work efficiently under pressure while maintaining attention to detail.
- Ability to multitask and prioritize tasks in a busy environment.
- Basic math skills for handling payments and making change.
- Must have a valid bartending license (if required by local laws) and adhere to all state and local alcohol regulations.
- Must be able to work flexible hours, including evenings, weekends, and holidays.
Work Environment:- High-energy, fast-paced work environment.
- Interaction with guests in a social setting.
- Ability to work in a team-oriented environment with diverse individuals.
- Maintains a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working environment.
- Adheres to company policies and procedures.
- Attends work as scheduled.
- Follows hotel’s dress and grooming standards.
- Minimizes safety hazards by following all safety rules and procedures.
- At all times, projects a favorable image of Luxe Sunset Boulevard Hotel to the public.
Physical Requirements:
- Ability to stand, walk, and move around for extended periods of time.
- Ability to lift and carry heavy items, such as kegs, crates, and glassware.
- Ability to bend, stoop, and reach in a physically demanding work environment.
- Pushing/Pulling: Average weight 60lbs constantly
- Lifting/Carrying: Average weight 60lbs constantly
- Standing/Walking: Constantly. Standing/walking the majority of scheduled shift
- Kneeling/Crawling: Occasionally. Completing tasks throughout the hotel
- Reaching: Constantly
Benefits:- Medical, Dental, Vision and Life Insurance
- FSA Medical
- Short Term Disability and Long-Term Disability
- 401(K) Plan
- Vacation and Sick Leave
- Employee Meal and Parking
Luxe Hotels is proud to be an Equal Opportunity Employer.
About Luxe Hotels:
The Luxe independent hotel group is a privately held company headquartered in Los Angeles, California. "Luxe" is an experience built around ideals of timeless hospitality, innovative services, and unexpected solutions. Luxe hotels are like home, only better. At Luxe, we go beyond service and strive to relate to our guests. Everyone entering our hotel brings something new and different – a unique journey and experience. Our job is to recognize and respect that journey in every interaction. Every person truly is an entire world!
With this in mind, we seek employees who share our values and desire to deliver a gracious guest experience with sincere commitment. We accomplish this by making our guests feel cared for and known when they stay or dine with us. Their preferences are considered; their expectations are constantly exceeded, but meeting their needs is only the beginning of what we do to make them feel like they belong.