Codes Compliance Business Coordinator

Codes Compliance Business Coordinator

Salary

$55,986.58 - $89,577.59 Annually

Location

City of Roanoke - 215 Church Ave SW, Roanoke, VA

Job Type

Full Time Non-Exempt

Job Number

03500

Department

Planning, Building and Development

Division

Code Enforcement

Opening Date

10/07/2026

Closing Date

11/4/2026 11:59 PM Eastern

• Description
• Benefits

Description

The City of Roanoke is seeking a Codes Compliance Business Coordinator to perform a variety of complex tasks and high level administrative support of the Codes Compliance Administrator in the areas of financial services, software administration, technical support, HR support, research, reporting, data analysis, training, contract administration, and budget preparation. Job responsibilities include but are not limited to supervising a staff of Administrative Assistant IIIs and directing the work of the staff in the processing of violation notices, work orders, invoices, property liens and other duties in support of Code Enforcement activities; managing the staffing, training, scheduling and monitoring of the call center for the Citys 2000 line option for citywide information, referral, service requests and complaints; and overseeing all financial functions for the Code Enforcement Division. The successful candidate will serve as the divisions system administrator for TRAKiT to include oversight of security and system access, review and testing of software upgrades, troubleshooting, system integration, report development and user training, and serve as the "Contract Manager" for the divisions service contracts. They will also evaluate existing and proposed administrative or operational policies, practices and techniques and recommends improvements and resolve problems that have a significant impact on the overall goals of the department. Bachelors degree from a four-year college with major course work in business management, information systems, accounting or related field or equivalent experience is required. Five to seven years related experience in business management with supervisory responsibilities.

The City of Roanoke is an Equal Employment Opportunity/AA/M/F/Disability Employer.

To elevate the performance of the organization, we are committed to respecting, celebrating, and embracing the collective mixture of differences and similarities between our employees as a rich tapestry. Our behaviors will demonstrate open communication, and we will seek opportunities to learn, recognizing and rewarding actions that promote acceptance while suspending judgment. By doing this, we will foster an inclusive, open work environment that delivers excellent service and creates a more vibrant and inviting community.

This is an exempt position.

Examples of Duties

SUMMARY

Performs a variety of complex tasks and high level administrative support of the Codes Compliance Administrator in the areas of financial services, software administration, technical support, HR support, research, reporting, data analysis, training, contract administration and budget preparation. Supervises an administrative staff and manages the citywide call center providing information, referrals, complaints and requests for service. Work is performed under limited supervision.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Supervises and directs the work of Administrative Staff to include the following: processing of cited violation notices of the Virginia Maintenance Code, Zoning Code and City Code, generating Rental Inspection Program notices, scheduling Inspections, and issuing work orders for violation abatement. Also includes more generalized duties including payroll time entry, purchasing, p-card coding, records management and contracts.

Oversees the billing of inspection fees as well as the cost recovery billing for weed and trash abatement, towing, board-up of open and accessible structures, and structure demolitions.

Oversees the placement of real property liens for all unpaid billings as allowed by Code.

Manages the citywide 2000 line call center for the "All Other" option calls. Responsible for staffing, scheduling and training of call center staff. Electronically monitors call center to insure calls are serviced in a timely manner. Runs and analyzes reports for the center performance as a whole as well as individual call taker reports. Keeps accurate contact information and maintains a working knowledge of all departments, agencies, and local businesses to provide for accurate citizen information, referrals, and for the effective generation and routing of citizen requests for service though the QAlert system. Coordinates with emergency management for routing and referral of calls during declared emergencies.

Performs project management on projects assigned by the Codes Compliance Administrator.

Oversees all financial functions for the Code Enforcement Division. Monitors the divisions budget, accounting and purchasing.

Serves as the Human Resources Contact, DOT Technical Contact, Records Management Contact, and Risk Management Contract.

Covers financial and technical issues in the Codes Compliance Administrators absence.

Serves as systems administrator and power user for the divisions enterprise system to include troubleshooting, overseeing security and access to the system, providing technical support to users, reviewing, testing, and releasing configuration and report changes.

Develops reports to meet managerial and operational needs.

Coordinates training of staff and conducts training sessions and presentations for the division, collaborating departments and outside vendors.

Prepares Invitations to Bid (ITB) and Requests for Proposals (RFP) to purchase products and services for the Division.

Coordinates contract development and execution working with the Purchasing Division.

Serves as "Contract Manager" for the Divisions service contracts. Accepts or rejects service contract bids and makes decisions on contract renewals. Evaluates services provided to the City by contracted vendors and delivers oral and written notices of services needing improvement.

Assists with budget preparation, analysis and projections.

Evaluates existing and proposed administrative or operational policies, practices and techniques and recommends improvements

Resolves problems that have a significant impact on the overall goals of the department

Handles difficult and/or emotional customer and employee situations

Submits and assumes responsibility for DMV Information Use Agreement. Is accountable for maintaining required logs, acquiring and/or removing users to agreement and the training and updating of users. Is accountable for the proper acquisition and dissemination of any DMV information obtained by any users added under the agreement.

Serves as the Codes Record Custodian and testifies in Court when summoned.

SUPERVISORY RESPONSIBILITIES

Supervises staff in an assigned area. Carries out supervisory responsibilities in accordance with the organizations policies and applicable laws. Responsibilities include interviewing, training employees; planning, assigning, and directing work; appraising performance; addressing complaints and resolving problems.

Typical Qualifications

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

Bachelors degree from a four-year college with major course work in business management, information systems, accounting or related field or equivalent experience. Five to seven years related experience in business management with supervisory responsibilities.

Supplemental Information

LANGUAGE SKILLS

Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management, public groups, and/or boards of directors.

REASONING ABILITY

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables

CERTIFICATES, LICENSES, REGISTRATIONS

Possession of a valid appropriate drivers permit issued by the Commonwealth of Virginia.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stand and walk. The employee must regularly lift and/or move up to 10 pounds. Specific vision abilities required by this job include ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

This is a job description and not an individualized position description. A job description defines the general character and scope of duties and responsibilities of all positions in a job classification, but it is not intended to describe and does not necessarily list the essential job functions for a given position in a classification.

Overview of Benefits for Full-Time Employees:

Paid leave is time off from work available for use by an employee upon approval by supervisor. The first 24 consecutive leave hours for any illness must be charged to paid leave with additional time charged to extended illness leave. Paid leave for employees of the city shall accrue as follows:

Years of Service Hours Per Month Fire 24-hr shift Employees

0 - 4 12 19.75

5 - 9 14 22.75

10- 14 16 25.50

15 - 19 17 26.75

20 - 24 18 28.75

25 + 20 32

Extended Illness Leave: shall accrue at the rate of six (6) hours per month. Fire suppression employees shall accrue extended illness leave at nine (9) hours per month.

Funeral Leave: for family, up to three consecutive days.

Military Leave: Twenty-one work days per Federal fiscal year.

Holidays: The City provides 96 hours of annual paid holiday time.

Mental Health & Well-Being Leave: Employees receive 24 hours (Fire Suppression receives 34 hours) of Mental Health & Well-Being Leave upon hire. Certification of mental health diagnosis is not required and leave will not be paid out upon separation.

Shared Leave Bank (effective 1/1/2023): Voluntary membership for full-time Employees who will be out for an extended period of time and has exhausted all other forms of leave. Members are required to provide 8 hours of their Extended Illness per fiscal year and at least 8 hours per assessment. Assessments will be limimted to 4 times per fiscal year (max of 40 hours per fiscal year).

Health Insurance: Four coverage types are available: Employee only, Employee + 1 Child, Employee + Spouse and Family. Coverage is available through payroll deduction.

Additionally, the city offers the following three Aetna Health Plan Options:

PPO 750 - Provides 100% coverage for preventive care; lower deductible and out-of-pocket maximums than other medical plans; and has higher employee premiums. This is comparable to the current insurance program.

PPO/HRA 1500 - Provides 100% coverage for preventive care; has higher deductible and out-of-pocket maximum than the PPO 300 plan; has lower employee premiums than the PPO 300 plan; and the employer makes contributions to an account through a Health Reimbursement Arrangement (HRA). The City of Roanoke contributes $500 for employee only coverage and $1,000 for all other tiers. Contributions are pro-rated dependent upon enrollment date.

PPO/HDHP-HSA - Provides 100% coverage for preventive care; has higher deductible and out-of-pocket maximum than other medical plans; has lower employee premiums; and both the employer and the employee make contributions to a Health Savings Account (HSA) to pay for medical expenses which apply to the deductible. The City of Roanoke contributes towards the Health Savings Account (HSA), $1,600 for employee only coverage and $3,100 for all other tiers. Contributions are pro-rated dependent upon enrollment date.

Optum RX (Pharmaceutical Benefits Manager) - Manages pharmacy benefits, processes employee pharmacy claims and answers employee pharmacy benefit questions.

Aetna Health Plan 2026 Monthly Rates

PPO 750

Employee Only: $81.94

Employee + Child: $306.26

Employee + Spouse: $718.38

Family: $785.44

PPO/HRA 1500

Employee Only: $53.06

Employee + Child: $260.06

Employee + Spouse: $660.64

Family: $669.94

PPO/HDHP-HSA

Employee Only: $25.10

Employee + Child: $195.72

Employee + Spouse $547.88

Family: $550.56

Dental Insurance: Four coverage types are available: Family, Employee and Spouse, Employee and Child, and Employee only. Coverage is available through payroll deduction.

Delta Dental 2026 Monthly Rates

Employee: $2.80

Employee/Child: $18.88

Employee/Spouse: $18.88

Family: $49.36

Life Insurance: Paid by the City at no cost to employees. Coverage is equal to the annual salary rounded to the next highest thousand and then doubled. For an accidental death, the coverage would be twice this amount.

Optional Life Insurance: Paid by the employee. Various amounts of coverage, including family members, available through payroll deduction.

Long Term Disability Insurance: Designed to provide a monthly benefit to assist employees with bills and maintaining a standard of living when disabled as a result of a covered sickness or injury. Coverage is available through payroll deduction. Annual cost is your annual salary multiplied by .00255. This amount is half of the total premium and the City pays the other half.

Retirement: Employees contribute 5% of salary and choose between participating in a traditional defined benefit plan or a hybrid program. Employees vest in the employer component of either plan upon completing five (5) years of service.

Defined Benefit Pension Plan: Normal retirement after 55th birthday, and when combination of age and creditable service equals 85; or, 65th birthday if completed at least five years of creditable service. For sworn officers in Police and Fire/EMS, normal retirement after 50th birthday, and when combination of age and service equals 75; or, 65th birthday or older with 5 years of creditable service. An annual retirement benefit equals 2.0% of salary (based on an average of the highest five years) times the number of creditable years with a maximum of 63%. Early retirement options are available and reductions may apply based on age and service.

Hybrid Program: Provides the characteristics of the traditional pension plan with that of a deferred compensation plan. The pension plan provides an annual benefit equaling 1% of salary (based on an average of the highest five years) times the number of creditable years with a maximum of 63%. The deferred compensation component provides for the employee contribution to be deposited in an account directed by the member. The combination of the two components is structured to provide approximately the same actuarial benefit as the Defined Benefit Pension Plan. International City Management Association - Retirement Corporation (ICMA-RC) provides the third party administration of this deferred compensation plan for participating employees.

Sheriffs Department Employees are covered b the Virginia Retirement System (VRS). Previous service covered by VRS may be portable to the Roanoke Retirement System.

Retirement Health Savings Plan: All employees contribute 1% of salary to a 401(h) health savings account. Employees vest in the City match of 1% upon completing five (5) years of service. International City Management Association - Retirement Corporation (ICMA-RC) provides the third party administration of this plan for participating employees.

Deferred Compensation: Employees may voluntarily contribute salary deferred dollars into a City Sponsored 457 Plan. International City Management Association - Empower provides the third party administration of this deferred compensation plan for participating employees.

Flexible Spending Account: Allows employees to set aside pre-tax dollars from their pay checks to pay for child care and/or medical and dental expenses not covered by the Citys health care or dental plans. You may also set aside pre-tax dollars to cover certain transit or parking expenses. Keep in mind only transit or parking expenses may be rolled over from year to year.

Virginia College Savings Plan: Two plans to choose from at a reduced application fee, Virginia Prepaid Education Program and the Virginia Education Savings Trust.

Employee Health Services: The City employee health services provides medical care for employees, retirees, and eligible spouses.

Employee Assistance Program (EAP): Support services available to assist employees facing life challenges.

Pay Days: Direct deposit is required for all new employees. Paid bi-weekly, 26 pay periods per year.

Vision Insurance: Paid by the Employee. Includes annual routine eye exam, discounts on eyeglass frames, eyeglass lenses and contact lenses.

CEC 2026 Monthly Rates

Employee: $6.68

Employee/Spouse: $12.69

Employee/Child(ren): $13.36

Family: $19.71

Voluntary Benefits: Critical Illness, Accident Insurance and Hospital Indemnity Insurance is offered by The Hartford. CHUBB offers Cancer Advocacy, Life Insurance and Long-Term Care. Identity Protection if offered through LegalShield and IDShield. Personal loans are offered through Purchasing Power and Kashable. Pet Insurance is offered through PetPartners. All voluntary benefits may be payroll deducted.

Employer City of Roanoke, Virginia

Address 215 Church Avenue S.W. Rm 212

Roanoke, Virginia, 24011

Phone 540-853-2231

Website http://roanokeva.gov/jobs