Is this you?
- Do you enjoy meeting customers face-to-face and keeping them stocked with great coffee and tea?
- Can you manage invoices, inventory, and collections while building trust on every stop?
- Are you the person who notices a merchandising gap and turns it into a sales win?
Role snapshot
As a Coffee Service Route Account Representative, you provide relief coverage for established routes and assist with warehouse operations. You’ll deliver, merchandise, and service beverage stations to standard, while identifying revenue opportunities through seasonal/LTO promotions, pricing actions, and closing distribution voids. You’ll also support the ASM with cycle counts and customer matters as assigned.
Work schedule
Typical Work Schedule: Monday - Friday, 7:00 am - 3:30 pm, Overtime When Needed
Driving qualifications
- Valid Drivers License required
- Must be able to complete a successful DOT physical
Core responsibilities
- Deliver, replenish, and rotate coffee/tea and related products at every assigned stop.
- Clean equipment, verify functionality, and complete one daily CQC (Cup Quality Check).
- Follow the Farmer Brothers customer call process (The Farmer Brothers Way to Sell); make additional sales calls when time permits.
- Meet the daily service schedule; escalate concerns promptly to the ASM to ensure customer satisfaction.
- Maintain accurate invoices, inventories, and collections while on route.
- Execute merchandising standards and promotions to improve Revenue per Stop.
- Report inefficiencies, customer issues, or new opportunities discovered during relief coverage.
- Assist with warehouse duties, inventory cycle counts, AR collections, and customer service activities as needed.
- Learn basic repairs/adjustments on brewing equipment.
Equal Opportunity Employer / Veterans / Disabled
What you bring
- High School Diploma or equivalent.
- Route delivery experience and customer service exposure preferred; foodservice experience desired.
- Clean driving record and comfort working independently.
Strengths that set you up for success
- Comfort with mechanical tools, technology, and basic troubleshooting.
- Ability to assess customer needs; excellent listening and communication.
- Ownership mindset aligned to business goals; strong judgment and decision-making.
- Proactive, opportunity-focused, and able to build rapport quickly.
- Self-managed, collaborative, and aware of your impact on customers and peers.
Experience with
- Driver's License
- Retail Sales and Customer Service
- Warehouse Operations
- Territory Management
- B2B and B2C selling
- Inside and Outside Sales
Compensation and benefits
At Farmer Brothers, we are committed to pay transparency and ensuring fair and competitive compensation for all employees. The base salary range for this role is defined above and may vary depending on experience and qualifications.
To account for cost-of-living differences, we apply location-based salary adjustments. Employees working in higher-cost cities may receive a geographical pay premium, which is determined based on market data and local economic factors.
If applicable, your specific salary will be discussed during the hiring process based on your work location.
- In addition to base salary, we offer a comprehensive benefits package, which may include benefits such as health insurance, retirement plans, paid time off.
- The total leave provided in the Company’s Paid Time Off (“PTO”) policy is in at least an amount of hours and pay sufficient to satisfy the requirements of state or local laws in the locations where the Company operates.
- For questions regarding our compensation structure, including location-based pay adjustments, please reach out to Farmer Brothers Human Resources for details.
Equal Opportunity Employer / Veterans / Disabled