Cognos BI Administrator - #MSSJ3064

India-Miracle Heights Exp 6-10 Years

Key Skills

Cognos AdminProduction SupportSLA ManagementPerformance Monitoring

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Responsibilities

• Administer and support Cognos BI environments across different stages while monitoring reports, jobs, schedules, services, system health, and SLAs.
• Provide L2/L3 production support, troubleshoot report failures, scheduling issues, and data-source connectivity problems, and resolve incidents within defined SLAs.
• Perform root-cause analysis for recurring issues and implement solutions to improve Cognos reliability and performance.
• Manage Cognos upgrades, patches, hot fixes, configuration changes, and weekly restart activities, followed by post-restart health checks.
• Monitor Cognos services, system health, performance, and capacity, troubleshoot slow-running reports and performance-related issues; and support platform availability and stability.
• Manage Cognos users, groups, roles, permissions, and security access, and track licenses and SSL certificates, including renewal and expiry dates.
• Maintain Cognos inventory, configuration details, architecture documents, SOPs, runbooks, and troubleshooting guides.
• Coordinate with DBA, infrastructure, application, and network teams for issue resolution and planned maintenance activities.
• Support incident, problem, and change management activities, including IBM ILMT-related tasks, software inventory, and post-change environment validation.