Why Bank OZK
Founded on a legacy of more than 120 years in banking, Bank OZK is much more than just a company. We're nationally recognized as an industry leader in financial services. That means we combine exceptional service with innovative technologies to deliver smart solutions to our clients across the country. We're investing in small businesses, fueling economies in local communities and changing skylines in the largest cities across America. Here, we're not simply filling roles. We're fostering even greater careers.
The foundation for a great career starts with an exceptional team and a comprehensive benefits package. We believe in providing our dedicated team members with the best resources to support their physical, mental and financial wellbeing, including generous PTO, 401(k) matching, health, dental, vision (and pet!) insurance as well as special perks and discounts. Learn more about Bank OZK benefits.
Job Purpose & Scope
Responsible for maintaining and validating all collateral and loan activity for an assigned portfolio within CIB Lending Services (CIB) / Asset-Based Lending (ABL). Serves as the primary point of contact for matters related to collateral and loan operations, working closely with the CIB/ABL, VP of Operations and Portfolio Managers.
Essential Job Functions
- Serves as the primary contact for all matters related to loan operations, working in partnership with CIB/ABL Portfolio Management.
- Performs proactive monitoring, governance, risk identification, and escalation responsibilities for CIB/ABL portfolios, making sound risk decisions in accordance with policies, procedures, and regulations.
- Processes, examines, monitors, and reconciles client collateral and loan information, including but not limited to client sales, credit memos, cash receipts, accounts receivable, inventory, ineligibles, borrowing base certificates, excess availability, and reserves.
- Creates and inputs new loans in the system and reconciles new loan setup to ensure alignment with credit approval memos and loan agreements.
- Processes, posts, reconciles, and renders decisions on loan advance requests in accordance with credit policies and approval authorities.
- Reconciles collateral, loan balances, and availability on a daily basis.
- Establishes, monitors, and ensures follow-up on collateral, financial, and other reporting requirements within the loan system.
- Provides training to new clients in reporting procedures.
- Ensures all client reporting is performed in accordance with loan agreement terms and works with clients to resolve reporting inadequacies or issues, escalating to management as necessary.
- Maintains effective risk controls, including adhering CIB/ABL to policies and procedures, fulfilling risk and compliance obligations, escalating and remediating issues effectively and timely, and making sound risk decisions.
- Ensures ongoing accuracy and integrity of loan system data.
Knowledge, Skills & Abilities
- Knowledge of bank products and services.
- Ability to communicate effectively both verbally and in writing to effectively support internal and external customers.
- Excellent customer service skills, with the ability to anticipate and respond effectively to requests for service or assistance.
- Ability to demonstrate effective organizational, time management, and project management skills.
- Ability to manage multiple tasks with exacting deadlines while demonstrating flexibility in a continually changing environment.
- Ability to maintain confidentiality.
- Ability to work independently while contributing as part of a collaborative team.
- Ability to demonstrate accuracy, thoroughness, and attention to detail.
- Ability to work effectively with all levels of staff and management.
- Ability to demonstrate effective critical thinking, problem solving and analytical skills.
- Ability to regularly exercise discretion and judgment in the performance of essential job functions.
Basic Qualifications
- High school diploma or equivalent required; bachelor's degree, preferred.
- 2+ years' experience as a bank teller, or similar role, required.
- Proven experience of excellent customer service skills, required.
- Proficiency in using computers and Microsoft Office, including Outlook, Word, Excel, and PowerPoint, required.
- Previous work experience in asset-based lending, collateral monitoring, or related financial operations, preferred.
- Experience with relevant software such as IDS/ABLM.net (Stucky), Monarch, AR Wizard, and/or Microsoft Access, preferred.
Job Expectations
Operate customary equipment and technology used in a business environment, with or without accommodation.
Note: This description is not an exhaustive list of all job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time.
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EEO Statement
Bank OZK is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.