We are looking for an experienced 3rd Party Collection Specialist (bilingual a plus) with a minimum of 3 years ofexperience to join our team. You will be responsible for negotiating and collecting payments from your customers.
What You’ll Do:
Manage outbound and inbound calls to recover outstanding balances
Utilize skip-tracing tools and techniques to locate customers
Negotiate and set up payment arrangements with consumers and businesses
Maintain accurate and up-to-date account documentation
Provide excellent customer service with professionalism and empathy
Ensure compliance with FDCPA and internal policies
What We’re Looking For:
Bilingual in Spanish (preferred but not required)
Minimum 3 years of experience in third-party collections
Proven negotiation and sales skills
Strong communication and interpersonal abilities
High energy, friendly demeanor, and a professional appearance
Self-motivated with the ability to work independently and as part of a team
Detail-oriented with excellent time management and organizational skills
Proficient with Microsoft Office and collection software platforms