We are looking for an experienced 3rd Party Collection Specialist (bilingual a plus) with a minimum of 3 years ofexperience to join our team. You will be responsible for negotiating and collecting payments from your customers.What You’ll Do:
- Manage outbound and inbound calls to recover outstanding balances
- Utilize skip-tracing tools and techniques to locate customers
- Negotiate and set up payment arrangements with consumers and businesses
- Maintain accurate and up-to-date account documentation
- Provide excellent customer service with professionalism and empathy
- Ensure compliance with FDCPA and internal policies
What We’re Looking For:
- Bilingual in Spanish (preferred but not required)
- Minimum 3 years of experience in third-party collections
- Proven negotiation and sales skills
- Strong communication and interpersonal abilities
- High energy, friendly demeanor, and a professional appearance
- Self-motivated with the ability to work independently and as part of a team
- Detail-oriented with excellent time management and organizational skills
- Proficient with Microsoft Office and collection software platforms
Who We Are
Headquartered in Dallas, Texas, and licensed nationally, Williams Rush & Associates has been providing compliant collection services since 2011. WRA is not only an experienced company dedicated to quality and compliance but also a stable company that will give the personalized service and attention you expect in a collection partner.
Our “positive collections” approach has made us a proven collection industry leader. WRA is equipped to provide management and staff with superior service that surpasses all compliance requirements and delivers top debt recovery performance.
WRA is part of the better business bureau, as well as a member of ACA and RMA.Our Mission
We are a motivated team of collection professionals who continually strive to redefine our success by our resolute commitment to meeting or exceeding the expectations of our diverse client base in the field of accounts receivables management.