The Collector will identify delinquent accounts, locate and notify customers of delinquent status, initiate appropriate action to recover balances, and maintain all related records.
Duties/Responsibilities:
Mediate the resolution of delinquent accounts Via Phone, Email and SMS text messages.
Works account steps to ensure all efforts are exhausted prior to closing to the client.
Initiates collection actions by notifying account holders and cosigners of delinquent status.
Creates payment plans to resolve a customer’s account.
Identifies accounts requiring additional personal contact for Skip efforts.
Tracks bad payments of settlements.
Reviews Correspondence, Media, and Skip tools for ways to resolve accounts.
Performs other related duties as required.
Required Skills/Abilities:
Excellent verbal and written communication skills.
Basic understanding of the Fair Debt Collection Practices Act and state and federal laws pertaining to collection activities.
Excellent organizational skills with great attention to detail.
Ability to keep account information confidential.
Ability to exercise integrity and discretion.
Ability to remain professional in tense situations.
Proficient in Microsoft Office Suite or related software.
Education and Experience:
Must have previous experience in commercial collections .
Physical Requirements:
Prolonged periods sitting at a desk and working on a computer.