Collections Regulations, Communication Skills, Credit and Collections, Customer Support/Service, Fair Debt Collection Practices Act (FDCPA), High School Diploma, Identify Issues, Negotiation Skills, Problem Solving Skills, Regulations, Resolve Customer Issues, Team Player
We are looking for a Collections Admin I to join our team!
The ideal candidate will have a strong background in consumer or Third-Party collections, excellent communication skills, and the ability to work in a fast-paced environment. Must have worked on Dialer and knowledge of FDCPA Regulations.
Responsibilities:
- Identify issues and know when to escalate to management
- Contact customers to resolve outstanding past due payments
- Negotiate payment plans and settlements with customers as needed
- Collaborate with Customer Service, Originations, and others to resolve customer disputes and issues
Requirements:
- High school diploma or equivalent
- 2 years of experience in consumer collections
Required Skills:
- Strong knowledge of collection laws and regulations
- Excellent communication and negotiation skills
- Ability to work independently and as part of a team
Preferred Skills: