Collections Agent

COLLECTIONS SPECIALIST – AUTOMOTIVE FINANCE

EARN $25.00–$26.50/HR | NORTH FORT WORTH, TX

Put your customer service and negotiation skills to work in a rewarding automotive finance opportunity! CornerStone Staffing is hiring a Collections Specialist to help customers resolve outstanding balances, negotiate payment solutions, and get their accounts back on track. If you're a strong communicator who enjoys problem-solving and thrive in a fast-paced environment, this could be your next career move!

LOCATION
North Fort Worth, TX | Onsite

COMPENSATION & SCHEDULE
• Pay: $25.00–$26.50 per hour
• Schedule: To be confirmed
• Employment Type: To be confirmed

ROLE IMPACT
As a Collections Specialist, you'll manage automotive finance accounts, assist customers with payment challenges, and negotiate solutions that support successful account resolution. Your ability to balance customer service with collection goals will help maintain account performance and deliver a positive customer experience.

KEY RESPONSIBILITIES
• Handle inbound and outbound collection calls regarding past-due payments, automotive loans, leases, and terminated accounts
• Negotiate payment arrangements, process payments, and follow up on outstanding balances and expired agreements
• Manage assigned collection accounts, including lease-end charges, repossession deficiencies, and total-loss balances
• Conduct skip tracing to locate customers or vehicle collateral and coordinate repossession referrals when applicable
• Resolve customer concerns, document account activity, and maintain compliance with company policies and collection regulations

MINIMUM QUALIFICATIONS

• 1–2 years of collections, customer service, or financial services experience

• High school diploma or GED required
• Strong customer service, communication, negotiation, and problem-solving skills
• Ability to manage multiple accounts, maintain accurate records, and handle sensitive financial conversations professionally

CORE TOOLS & SYSTEMS
• Inbound and outbound calling systems
• Collections and account management software
• Payment processing systems
• Skip tracing and account research tools
• Customer relationship management (CRM) systems

PREFERRED SKILLS
• Bachelor's degree preferred
• Automotive finance, leasing, or loan servicing experience is a plus

LEGAL NOTICE
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from CornerStone and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at: https://www.cornerstonestaffing.com/privacy