Collections Analyst

JOB-10047945

Anticipated Start Date

November 16, 2026

Location

Charlotte, NC

Type of Employment

Contract Hire

Employer Info

Our client is a leader in the industry of providing safe water treatment and sewage services, which is a priority for sustainability of humanity. Many infrastructure expenditures approved by Congress this past year provide job stability for employees that work in this industry. This client hires all full-time associates through temporary agencies, so our roles are typically temp-to-hire. This gives our candidates and the client an opportunity to ensure that this will be a good fit for full time role with their company. They have many locations nationally and there is an opportunity for advancement and provide benefits to their full-time employees. Safety is a priority for this client and they provide training and direction for all employees to ensure they are able to do their job safely.

Job Summary

The Collections Specialist acts as a liaison between creditors and customers to facilitate the timely collection of outstanding payments. This role is responsible for monitoring assigned accounts, initiating contact with customers regarding past-due balances, negotiating payment arrangements, and maintaining accurate account records.

Job Description

• Monitor and manage assigned customer accounts to identify outstanding and past-due balances.
• Contact customers to initiate the collections and recovery process.
• Communicate professionally with customers regarding outstanding balances, payment status, and account discrepancies.
• Negotiate payment arrangements and repayment plans to maximize collections while maintaining positive customer relationships.
• Prepare and monitor repayment plans and follow up on agreed-upon payment commitments.
• Reconcile customer accounts and investigate discrepancies between customer balances, payments, and account records.
• Maintain accurate and up-to-date collection activity and account documentation.
• Collaborate with internal teams, including Accounts Receivable, Credit, Sales, and Customer Service, to resolve account issues.
• Escalate complex or unresolved accounts in accordance with company procedures.
• Meet established collection, productivity, and account management goals.
• Perform other duties related to credit and collections as assigned.
• Shift: 8am - 5pm ET

Skills Required

• 0–3 years of experience in collections, accounts receivable, credit, or a related field.
• Strong verbal and written communication skills.
• Ability to negotiate effectively and handle difficult or sensitive customer conversations professionally.
• Strong attention to detail and organizational skills.
• Ability to reconcile accounts and identify discrepancies.
• Strong problem-solving and analytical skills.
• Ability to work independently while effectively collaborating with a team.
• Proficiency with Microsoft Office, particularly Excel.

Preferred Experience

• Experience with SAP.
• Experience with HighRadius.
• Previous credit and collections experience.
• Experience working with accounts receivable systems and collection management tools.

Education

• Highschool diploma or GED

Pay Rate

• $22 - $32 per hour (Compensation will be offered within this posted range based on experience, skills, and market factors)