About Company:
Achieve Test Prep's mission is to make higher education more accessible and affordable for working adults. Achieve offers live, online instruction, 1-on-1 tutoring and mentoring, and flexible course schedules that empower non-traditional college students to test out of college credits and earn higher level professional licenses.
Role Overview:
We are seeking an experienced Collections Manager and Consultant for a fractional or project-based engagement to help us revamp our collections and debt recovery approach. This role is ideal for a seasoned professional with a proven track record of driving exceptional results in collections strategy, operations, and compliance.
The consultant will lead a full-scale review of our end-to-end collections journey, analyzing it from both the customer experience and agent workflow perspectives. We're looking for someone who brings objective, data-driven insight and can deliver clear, actionable recommendations that align with business goals and reduce risk.
If you’ve successfully built or overhauled collections strategies, led teams, improved recovery rates, and implemented high-impact policies in dynamic environments, we want to hear from you.
Roles & Responsibilities:
Conduct a thorough audit of the current collections strategy, processes, and customer/agent journey.
Evaluate the effectiveness of existing debt recovery methods and identify gaps or inefficiencies.
Deliver a customer-centric and agent-informed strategy that enhances performance and user experience.
Develop a targeted collections roadmap aligned with business goals and risk appetite.
Define or refine KPIs, SLAs, and reporting tools to monitor collections effectiveness.
Improve or establish collection policies and procedures to reduce delinquency and aging receivables.
Ensure full compliance with applicable laws (FDCPA, FCRA, GLBA, etc.).
Provide training, mentoring, or advisory support to collections and finance teams.
Recommend negotiation strategies for high-risk or complex accounts.
Deliver a detailed summary report outlining key findings, insights, and recommended actions.
Support implementation, provide ongoing oversight, or offer fractional team leadership if needed.
Desired Skills and Experience:
5+ years of hands-on experience incollections strategy, debt recovery, or credit risk management.
Demonstrated ability to produce exceptional, measurable results in collections performance.
Deep understanding of the end-to-end collections lifecycle, from invoicing through litigation or charge-off.
Prior consulting experience or familiarity working in collections leadership/consulting roles is strongly preferred.
Strong analytical, operational, and process improvement expertise.
Advanced knowledge of compliance standards (e.g., FDCPA, FCRA, GLBA).
Effective communicator with strong negotiation skills and the ability to engage both customers and internal stakeholders.
Familiarity with collections platforms, CRMs, and automation tools.
Capable of working independently while advising senior leaders with confidence and clarity.
Bachelor’s degree in Finance, Accounting, Business Administration, or a related field (MBA or certifications like ACA/CPA/CICM are a plus).
Previous leadership experience as a Collections Manager, Director of Credit & Collections, or similar.
Job Details:
Type: Part-Time/Fractional
Schedule:Flexible hours between 9 AM – 9 PM, Monday to Friday
Remote: 100% Online
Achieve Test Prep's Mission: Less time. Less money. Same degree.
Our tagline says it all; Achieve is like no other educational organization out there.
Colleges and universities are out of control with ever-increasing tuition fees and expensive text books. While at the same time, they ask students to take online classes that aren’t even taught by live instructors.
Achieve offers a unique solution. Our Credit-by-Examination Bridge program helps student get maximum credit for past courses and also test-out of many unnecessary general education courses.
We also advocate on behalf of students by reviewing hundreds of accredited colleges to find out which one offers each student the most efficient path to their desired degree.
And both Achieve’s campus based and online test prep courses are taught LIVE by teachers who are very experienced at helping students pass their ‘test-out’ exams on the first try.
In fact, Achieve provides coaching and support every step of the way to graduation.