Collections & Reporting Specialist

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Collections & Reporting Specialist

Northlake, IL |

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Accepting applications until: December 31, 2027 at 11:59 PM CST

Location: Northlake, IL 60164

Pay Rate: $50,000.00 - $60,000.00 Hourly

Department: Customer Service

Division: CGL

Job Status: Full-Time

Position Description

The Collections & Reporting Specialist provides administrative, operational and analytical support across multiple business divisions. This position is responsible for assisting with collection activities, monitoring outstanding accounts, maintaining accurate records, and supporting reporting and business analysis needs across all divisions. The ideal candidate is detail-oriented, organized, analytical and able to manage multiple priorities while working collaboratively with various departments.

Daily Workload

Collections: approximately 6 to 7 hours per day, across multiple business divisions.

Reporting: approximately 1 to 2 hours per day, across all divisions as needed.

Administrative support: as needed.

Collections Support

• Provide collections support across multiple business divisions.
• Monitor outstanding AR balances and follow up on past-due accounts.
• Contact customers regarding outstanding invoices, payment status and account discrepancies.
• Research and resolve payment issues, short payments and discrepancies.
• Maintain accurate collection notes, account records and documentation.
• Coordinate with internal departments on billing, invoicing and payment issues.
• Escalate delinquent accounts and unresolved matters as appropriate.
• Assist with collection reporting and monitoring of aging balances.

Reporting & Business Analysis Support

• Provide reporting support across all divisions.
• Prepare and distribute recurring and ad hoc reports, including collections, AR and operational performance.
• Gather, organize and analyze data to identify trends and discrepancies.
• Track KPIs, collection activity and outstanding balances.
• Validate data accuracy.
• Support management with special projects and data requests.
• Identify reporting and process improvements.

Administrative & Cross-Functional Support

• Provide general administrative and analytical support to finance and operations.
• Collaborate across divisions, maintain organized records and assist with process improvements.

Qualifications & Skills

• Experience in collections, AR, accounting or administrative support preferred.
• Strong analytical, organizational and problem-solving skills.
• Proficiency in Excel and Microsoft Office.
• Experience preparing reports with financial or operational data.
• Strong attention to detail and written and verbal communication.
• Ability to manage multiple priorities and work independently and cross-functionally.
• Experience with ERP or financial reporting tools is a plus.

About the Company

For nearly 40 years, The Custom Companies, Inc. has set the standard in full-service logistics, providing tailored solutions including Less Than Truckload (LTL), Ground & Air Expedited Services, Full/Partial Truckload, Specialized Services, and Warehousing. Backed by decades of experience and direct access to transportation assets, we deliver smarter, faster, and more reliable solutions - earning the trust of clients nationwide.

What We Offer

• Competitive Salary
• Comprehensive Benefits Package: Including health, vision, and dental coverage to keep you and your family covered.
• 401(k) with Immediate Vesting & Company Match - Start building your future from day one.
• Generous Time Off: Enjoy PTO, holidays, and an extra day off for your birthday - because your special day matters.

Diversity & Inclusion

At The Custom Companies, Inc., diversity, equity, and inclusion are at the core of who we are. As a 100% Veteran-owned and Equal Opportunity Employer, we are proud to foster an environment where everyone feels valued, respected, and empowered to succeed. We believe that diverse backgrounds and perspectives drive innovation and excellence, and we welcome talented individuals from all walks of life to join our team.

Department: Customer Service

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