Collections Representative

Overview

This position is onsite at the Corporate Headquarters located in Kenosha, WI.

Who we are:

People know Snap-on for the quality of our products, but we know that it is the passion and character of our people that make our company a global leader. With our diverse talents and deep pride in the Snap-on family of brands, we drive innovation and create value. We work hard together. We grow together. We are one Snap-on team.

Responsibilities

• Manage a portfolio of 900-6,000 past-due accounts at any given time, with past-due balances ranging up to $1 million.
• Perform account/payment reconciliation.
• Coordinate with internal and external parties to resolve disputes behind aging invoices.
• Analyze issues at the root cause for nonpayment, and work with appropriate parties to improve these processes moving forward.
• Communicate with customers by phone and e-mail regarding amounts due or past due and establish strong business relationships. Diffuse and resolve challenging customer service situations.
• Document daily collection activities.
• Identify, document and recommend delinquent accounts requiring external collection efforts and which could create bad debt or financial exposure.
• Review, prepare, analyze and document accounts receivable aging reports and other ad hoc reports.
• Meet collection targets as defined by finance department.
• Follow the procedures and protocol established by the company.

• All other duties as assigned

Qualifications

• Associates degree in Accounting, Finance or other related field preferred or equivalent work experience.
• Two years of experience preferred
• Resourceful and adaptable to meet evolving business needs
• Excellent written and verbal communication skills showcasing an ability to effectively communicate with different levels of management.
• Inquisitive and proactive while considering multiple perspectives to solve complex problems.
• Independent with the ability to partner with appropriate resources as required
• Future-focused decision maker with a solutioneering mindset. Able to carefully consider options, pinpoint patterns, review statistics, conduct impeccable research, and analyze choices before taking action.
• Proficient with Microsoft Suite software including intermediate to advanced Excel skills.
• Ability to quickly learn and apply knowledge related to multiple software programs: ERP, customer relationship management, supplier solutions, etc.
• Ability to work overtime, up to 10%