Collection Representative – Stable Pay with Incentives
We are seeking a dependable Collection Representative to join our team. This position focuses on consistent account resolution, excellent consumer communication, and strict compliance with all regulations.
Pay Structure:
Competitive hourly base pay
Modest performance incentives and bonuses
Paid training provided
Stable income with predictable earnings
Growth opportunities specialty roles
Schedule:
Full-time
Monday–Thursday 7 AM- 4 PM Friday 7 AM- 12PM
Consistent daytime schedule
No overnight shifts or weekends
Responsibilities:
Communicate with consumers regarding unpaid accounts respectfully and professionally
Accept and post payments accurately
Explain account balances, payment options, and next steps
Conduct follow-ups according to company procedures
Maintain complete and accurate account records
Escalate accounts appropriately when further action is authorized
Qualifications:
Experience in collections, billing, customer service, or related fields preferred
Strong listening skills and attention to detail
Ability to manage multiple tasks while following structured procedures
Professional communication skills
Strong ability to build rapport and communicate effectively with customers
Excellent verbal, typing skills and written communication skills are a must
Ability to prioritize tasks, manage time efficiently, and multitask in a fast-paced environment
Compliance Standards:
All collection efforts must comply with the FDCPA, state laws, and internal policies
Representatives are expected to always maintain professionalism and transparency
Ongoing compliance training and call monitoring provided
Midwest Fidelity Services LLC is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.