Collections Specialist (B2B)

Collections Specialist

Our client is seeking a Collections Specialist to join a growing finance team. This role is responsible for managing an assigned portfolio of customer accounts, improving cash flow, reducing outstanding balances, and maintaining positive customer relationships. The ideal candidate will combine strong communication and negotiation skills with attention to detail and a customer-focused approach. This position is Temp to Hire and will pay between $19 - $22/hr.

Key Responsibilities

• Manage a portfolio of commercial and consumer accounts to reduce delinquency and support cash collection goals.
• Conduct high-volume outbound collection efforts via phone and email regarding outstanding balances.
• Document all customer interactions, payment commitments, disputes, and collection activities in company systems.
• Investigate payment delays and identify billing discrepancies, short payments, or account issues requiring resolution.
• Coordinate with internal departments to facilitate timely resolution of account concerns.
• Negotiate payment arrangements within established guidelines and escalate exceptions as needed.
• Monitor account aging and prioritize collection efforts based on risk and delinquency levels.
• Place and release account restrictions in accordance with company policies and established procedures.
• Recommend accounts for third-party collections, legal review, or write-off when appropriate, providing supporting documentation.
• Maintain professionalism while balancing customer service with effective collection practices.
• Ensure compliance with company policies, applicable regulations, and internal controls.
• Assist with special projects and perform additional duties as assigned.

Qualifications

• High school diploma or GED required; Associate degree preferred.
• 1+ year of collections, accounts receivable, customer service, or related experience.
• Commercial collections experience preferred.
• Working knowledge of Microsoft Office, particularly Excel and Outlook.
• Experience with ERP, billing, accounting, or customer management systems is a plus.
• Understanding of collection practices and applicable regulations preferred.
• Strong organizational, communication, negotiation, and problem-solving skills.
• Ability to manage multiple priorities and meet performance goals in a fast-paced environment.
• High level of professionalism, integrity, and confidentiality.

If you are interested in learning more, please apply now.

Pay Details: $19.00 to $22.00 per hour

Search managed by: Christopher Riley

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.