Collections Specialist

Join our Revenue Management Team as a Collections Specialist located in our Boston office (Hybrid)

We are seeking a highly skilled professional who thrives in a fast-paced, deadline-driven environment. The ideal candidate possesses strong problem-solving and decision-making abilities, ensuring efficiency and accuracy in every task. Excellent communication skills are essential for collaborating effectively across teams and delivering exceptional client service. With a client-focused mindset and an initiative-taking approach, you will play a critical role in driving success, anticipating needs, and providing strategic solutions. If you are someone who demonstrates initiative, adaptability, and innovation, we invite you to join our team.

This role will be based in our Boston office, on a hybrid basis. This position reports to the Billing Manager. The candidate must be flexible to work overtime as needed.

Position Summary:

The Collections Specialist supports the firm's Revenue Management team by managing collection activities and partnering with Billing Attorneys to resolve payment issues. This role serves as a liaison among attorneys, clients, and firm staff, helping drive timely and effective collection of receivables while maintaining strong internal and client relationships.

Key Responsibilities:

• Manages daily collection activities including inventory review and consultation with Billing Attorneys to address aged receivable issues and determine a collection strategy

• Meets with Billing Attorneys monthly to review aged investment balances and provide status of investment amounts to local and firm management

• Collaborates with both internal and external clients to ensure collection efforts, support and align with the firm’s goals

• Attends monthly collection team call to review outstanding balances, collection progress, payment issues, and follow-up items

• Prepares collection and A/R related reports for discussion with the Billing Attorneys

• Oversees account reconciliation, prioritizing high-risk accounts

• Evaluates and recommends best practices on collection efforts

• Contacts clients regarding payments and assesses the collectability of outstanding balances

• Reviews and analyzes short payments, ensuring timely resolution

• Communicate effectively A/R information to office and firm management

• Attends onsite training and conduct business travel as needed

• Flexibility to work overtime

Qualifications:

Skills & Competencies

• Highly motivated self-starter with strong attention to detail and project management skills, outstanding organizational skills, and the ability to work independently.

• Exemplifies excellent interpersonal and written/verbal communication, analytical and negotiation skills, consistently maintains a professional demeanor, and thrives in collaborative, team-oriented environments.

• Ability to establish and maintain positive and effective working relationships within all levels of the firm.

• Must have the ability to work under pressure to meet strict deadlines.

• Exercises discretion when working with confidential, proprietary, and sensitive information.

Education & Prior Experience

• High school diploma required; bachelor’s degree or equivalent experience in Accounting or Finance preferred.

• Minimum three (3) years of collections experience, preferably in the legal or professional services industry.

• Knowledge of both billing and collections processes required.

Technology

• Aderant Expert, Expert Collections, and Ebilling Hub experience preferred.

• Proficiency with collection systems, financial systems, and other standard business tools preferred.

• Proficiency with Windows-based software including Microsoft Word, Excel and Outlook required.

• Exceptional computer skills with the ability to learn new software applications quickly.

• Understanding of AI capabilities, limitations, and responsible use in a professional environment.

• Familiarity with, or willingness to learn, firm-approved AI tools (e.g., Copilot, ChatGPT, or similar platforms) to support daily workflow and/or improve work quality.  

Physical Requirements:

• While performing the duties of this job, the employee is occasionally required to move from workstation or desk throughout the work area to work independently or with a team to meet with colleagues or supervisor and retrieve work assignments.

• This position may also be sedentary and require the employee to sit for extended periods of time.

• Requires manual dexterity to use a phone, enter data into a computer, handle objects, and use office equipment.

The expected pay range for this position is:

$37.59 to $42.04 per hour

Actual pay will be adjusted based on experience, location, and other job-related factors permitted by law.  Full time employees may be eligible for a discretionary bonus, health insurance with an optional HSA, short term disability, long term disability, dental insurance, vision care, life insurance, Healthcare and Dependent Care Flexible Spending Accounts, 401K, vacation, sick time, and an employee assistance program.  Additional voluntary programs include:  voluntary accident insurance, voluntary life, voluntary disability, voluntary critical illness and cancer insurance and pet insurance.  Commuter and Transit programs may also be available in certain markets.

GT is an EEO employer with an inclusive workplace committed to merit-based consideration and review without regard to an individual’s race, sex, or other protected characteristics and to the principles of non-discrimination on any protected basis.