Collections Specialist

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Position Summary

Our client is seeking a detail-oriented Collections Specialist to support accounts receivable and customer account management activities in a contract opportunity with potential for long-term growth. This role is ideal for a professional who enjoys building customer relationships, resolving account issues, and ensuring timely collections while working in a collaborative and fast-paced environment.

What You'll Do

• Manage a portfolio of customer accounts and oversee collection activities.
• Monitor outstanding balances, payment activity, and aging reports to support timely collections.
• Communicate with customers regarding account balances, payment statuses, invoice questions, and billing concerns.
• Investigate and resolve account discrepancies while maintaining positive customer relationships.
• Maintain accurate records of customer interactions, account updates, and collection efforts.
• Utilize accounting and business systems to update account information, document activity, and generate reports.
• Collaborate with internal teams to address billing issues and support cash flow objectives.
• Reconcile customer accounts and assist with payment application activities.
• Support process improvement initiatives and special projects as needed.
• Ensure compliance with company policies and accounting procedures.

Qualifications

• 2+ years of experience in collections, accounts receivable, billing, or a related accounting function.
• Strong understanding of accounts receivable processes and customer account management.
• Excellent communication and customer service skills.
• Strong organizational abilities and attention to detail.
• Ability to manage multiple priorities and meet deadlines.
• Experience utilizing accounting software, ERP systems, or customer account platforms.
• Strong problem-solving and analytical skills.
• Ability to work independently while contributing to a collaborative team environment.
• Professional, positive, and customer-focused approach.
• Prior experience in a high-volume transaction environment is a plus.

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Ferretti Search is a specialized staffing and recruiting firm dedicated to connecting top talent with leading organizations across a variety of industries. We take a relationship-driven approach to recruiting, partnering closely with both clients and candidates to create successful, long-term matches. Our team is committed to delivering exceptional service, strategic hiring solutions, and opportunities that help businesses grow and professionals advance their careers.