Collections Specialist

Collections Specialist6+ month contract – Dallas, TX (Onsite – North Park Mall)Key ResponsibilitiesManage the full‑cycle collections process for customer accounts, including monitoring aging reports and prioritizing collection activities.Contact customers via phone and email regarding outstanding invoices and secure payment commitments.Establish and manage payment arrangements in accordance with company policies and escalation procedures.Maintain positive customer relationships while effectively addressing delinquent accounts.Billing Resolution & Cross‑Functional PartnershipResearch and resolve billing disputes, discrepancies, short payments, and account issues.Partner closely with Sales, Customer Success, Billing and Finance teams to facilitate timely issue resolution.Balance collection objectives with customer satisfaction and long‑term account health.Cash Application & ReportingProcess incoming payments and accurately apply cash to customer accounts.Maintain detailed records of collection activities, customer communications and payment commitments within ERP and collections systems.Prepare and distribute weekly and monthly collections reporting, including aging summaries and key performance indicators.What You Bring2+ years of collections, accounts receivable, credit or related accounting experience.Experience managing customer collections in a business‑to‑business (B2B) environment preferred.Strong understanding of accounts receivable processes, aging analysis, cash application and dispute resolution.Experience working with ERP systems and collections management tools.Proficiency in Microsoft Excel and financial reporting.Excellent verbal and written communication skills with the ability to build constructive relationships with internal and external stakeholders.Strong organizational skills with the ability to manage multiple priorities and meet deadlines in a fast‑paced environment.Detail‑oriented mindset with a focus on accuracy, accountability and continuous improvement.Ability to work independently while collaborating effectively across departments.Flexibility and openness to support a variety of assignments, projects and initiatives within the broader Finance team.Estimated Min Rate$17.50Estimated Max Rate$25.00What's In It for You?Benefits include:Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week)Health Savings Account (HSA) (for employees working 20+ hours per week)Life & Disability Insurance (for employees working 20+ hours per week)MetLife Voluntary BenefitsEmployee Assistance Program (EAP)401K Retirement Savings PlanDirect Deposit & weekly e‑payrollReferral Bonus ProgramsCertification and training opportunitiesNote: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise and other qualifications as listed in the job description. All qualified applicants are welcome to apply.Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran.Visit to contact us if you are an individual with a disability and require accommodation in the application process.For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.By applying and submitting your resume, you authorize Yoh to review and reformat your resume to meet Yoh's hiring clients' preferences. To learn more about Yoh's privacy practices, please see our Candidate Privacy Notice: