About the RoleAs a Collections Specialist working for the Flex Pay product, you will be the primary contact with clients, responsible for collecting outstanding payments. Your daily interactions with customers via phone and email will involve providing excellent service regarding account status, payments, and addressing any concerns. As an exclusive representative of Flex Pay, you will collaborate with Upgrade's exceptional Collections Specialists to create delightful experiences and consistently strive for improvement. Join forces with their top-notch team that is dedicated to raising the bar.Pay: $22.00/ hourStart Date: February 9th, 2026What You'll DoEngage with past due customers to resolve delinquency while maintaining a positive long-standing relationship with the customerReview, monitor, and engage with a high volume of customers per dayMaintain accurate records of customer communication (i.e., promise to pay, payment arrangements)Efficiently assess and recommend action to borrowers concerning loan issuesMake recommendations to management for loans needing additional attentionIdentify opportunities for improving results and customer satisfactionContribute daily to training and development improvementsMaintain high-quality assurance resultsPerform ad hoc duties as neededFoster a positive work environment by bringing a positive outlook to our companies' enjoyable atmosphereWhat You'll Look ForBachelor's or Associate's degree preferred2+ years experience in financial services; consumer delinquency and first party collections or customer service experience preferredWorking knowledge of FDCPA and FCRA experienceStrong ability to negotiate loan repayment plansExperience with handling of payment processingProficient in Microsoft, Cloud based products and Google appsTeam player seeking a fast-paced and challenging environmentDesire to improve borrowers' financial situation but ability to make tough decisionsExceptional organizational skills and attention to detailAptitude for working independently while maintaining a team first mentalityExcellent written and verbal communication skillsWhat We Offer YouGreat open office spacePaid time off (PTO)401K matchingConveniently located in the heart of Downtown Phoenix close to light rail and public transportationPaid parking or platinum passNew Hire Training ProgramWellness Incentive ProgramKitchen fully stocked with snacks and beveragesFor California residents: Upgrade's California Notice at Collection and Privacy Policy describes our practices regarding the collection, use, and disclosure of the personal information of job applicants.We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.Upgrade does not accept unsolicited resumes from staffing agencies, search firms, or any third parties. Any resume submitted to any employee of Upgrade without a prior written agreement in place will be considered the property of Upgrade, and Upgrade will not be obligated to pay any referral or placement fee. Agencies must obtain advance written approval from Upgrade's Talent Acquisition department to submit resumes and only in conjunction with a valid, fully executed agreement.English is required for all positions, as it involves interacting with staff at Upgrade's offices worldwide.#J-18808-Ljbffr