Collections Specialist

Accounts Receivable Collections Specialist

Are you a seasoned collections professional who enjoys resolving customer account issues, improving cash flow, and building strong customer relationships? Our client is seeking an experienced Accounts Receivable Collections Specialist to join a collaborative team and play a key role in managing collections, account reconciliations, and aging analysis.

Why This Opportunity Stands Out for the Accounts Receivable Collections Specialist:

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• Stable and established organization with a team-oriented culture
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• Highly visible role supporting revenue and cash flow initiatives
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• Opportunity to work directly with leadership and cross-functional teams
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• Blend of collections, account reconciliation, reporting, and problem-solving responsibilities
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• Hands-on position where your contributions directly impact business performance
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• Supportive environment with strong training and onboarding from a tenured team
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Key Responsibilities for the Accounts Receivable Collections Specialist:

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• Manage business-to-business collections activities and customer account follow-up
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• Communicate with customers regarding past-due balances via phone and email
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• Research, reconcile, and resolve account discrepancies, deductions, and payment issues
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• Review aging reports and prioritize collection efforts to improve cash flow
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• Investigate and resolve misapplied payments and customer disputes
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• Partner with internal departments to resolve billing and account concerns
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• Maintain accurate account documentation within the ERP system
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• Prepare reporting and analysis to support management and customer account reviews
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• Assist with audits of receivable balances and account accuracy
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Qualifications for the Accounts Receivable Collections Specialist:

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• 10+ years of accounts receivable and collections experience preferred
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• Strong business-to-business collections background required
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• Experience reconciling customer accounts and resolving payment discrepancies
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• Advanced Excel skills including Pivot Tables and XLOOKUP/VLOOKUP functionality
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• Experience working with ERP systems; NetSuite experience is a plus
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• Strong written and verbal communication skills
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• Ability to prioritize multiple tasks and work independently
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• Service, manufacturing, distribution, or related industry experience preferred
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• Associate's degree in Accounting or related field
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• Positive, adaptable, and customer-focused approach
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