Summary:
The main function of a collector is to locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment. A typical collector is responsible for receiving payment, preparing statements to credit department if customer doesn’t respond, and keeping records of collection.
Job Responsibilities:
• Receive payments and post amounts paid to customer accounts.
• Locate and monitor overdue accounts.
• Confer with customers by telephone or via email to determine reasons for overdue payments.
• Persuade customers to pay amounts due on credit accounts
• Arrange for debt repayment immediately or escalate .
Skills:
• Verbal and written communication skills, customer service and negotiation skills.
• Ability to work independently and manage one’s time.
• Ability to accurately document and record customer/client information.
• Knowledge of federal, state, and company policies, procedures and regulations as related to collections.
• Previous experience with computer applications, such as Microsoft Excel, and any other related collections software a plus.
Education/Experience:
• High school diploma or GED required.
• 0-2 years financial and/or customer service experience required.