Collections Specialist

Required: * High school diploma/GED or equivalent experience * 3-6
months of hands-on experience in billing, payments, or collections (or
similar) * Working knowledge of insurance billing procedures and
payment practices * Outstanding written and verbal communication skills
* Professionalism, tact, and customer-first thinking in all
interactions * Bilingual skills are a plus Duties Include: *
Processing patient payments (cash, check, credit card) received in
person and by mail * Auditing account balances and correcting posting
errors * Updating Federal Poverty Levels and applying sliding scale
adjustments * Documenting collection efforts, bankruptcy notices, and
resolution notes * Supporting billing for Commercial Insurance,
Medicare, OHP, Workers' Comp, Personal Injury claims * Fielding
billing inquiries as the primary phone contact * Welcoming walk-in
patients to the billing office with empathy and professionalism *
Investigating complaints and applying fixes under Billing Supervisor
guidance * Tackling special projects and additional duties as needed