Collections Specialist

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Description

ABOUT HAWKINS

Hawkins, Inc. is a formulator, manufacturer, blender, distributor, and sales agent for thousands of industrial chemicals and reagent grade laboratory chemicals sold to municipalities and businesses throughout the Central United States. Thousands of organizations across a variety of industries have depended on Hawkins for the chemical products they need since 1938.

Learn more about us at www.hawkinsinc.com/careers.

POSITION SUMMARY:

Perform customer account reconciliation, research account disputes and bill discrepancies, respond to

customer inquiries, and collect on past due customer accounts.

DUTIES AND RESPONSIBILITIES:

Collections

• Perform collection activities
• Work with customers and sales agents on reconciling and resolving outstanding balances
• Make recommendations for doubtful accounts, debt write-offs and 3rd. party collections
• Resolve billing discrepancies and initiate invoice corrections
• Review and recommend process improvement to increase efficiency and effectiveness

Customer Record Maintenance

• New customer and ship to set up
• Maintain customer information
• Maintain sales tax information

Reporting

• Review, update, and maintain reporting
• Maintain department spreadsheets

Customer Service

• Maintain strong working relationships with customers and internal departments
• Respond to customers in a timely and professional manner
• Follow SOX procedures and controls, as well as corporate accounting procedures

Other Duties as Assigned

Requirements

REQUIREMENTS AND PREFERRED BACKGROUND/EXPERIENCE:

• 0-1+ years collections and/or credit experience
• Ability to work independently and as part of a team
• Excellent oral and written communication skills
• Organized and detail orientated
• Ability to multitask and work well while meeting deadlines
• JD Edwards software experience preferred
• Microsoft Excel, Word, and Outlook experience
• Attention to detail and follow through on all action items
• Must be able to work collaboratively in a cross-functional environment

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to

successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee

frequently is required to walk; use hands to finger, handle or feel; and reach with hands and arms.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral

vision, depth perception and ability to adjust focus.

TRAVEL:

Travel not required

Expected Compensation: $53,000-58,000/yearly + 5% bonus eligibility

Hawkins offers eligible employees and their dependents comprehensive benefits, which includes medical, dental, vision, life insurance, LTD/STD and more. Other benefits for eligible employees include 401(k) match, Employee Stock Purchase program (ESPP), paid time off, and paid holidays.

For more information on Hawkins benefits, visit: https://www.hawkinsinc.com/careers/benefits/

Ref. 2027-180

All applications must be received online. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristics protected by law. Hawkins is a Drug Free workplace.