Collections Specialist

Location: Slidell, LA (On-site)

Hours: Monday - Friday, 8:00 AM - 5:00 PM

Monarch Medical Management is seeking a full-time Collections Clerk to join our team in Slidell. In this role, you will play a key part in managing outstanding payments, handling client accounts, and ensuring efficient billing processes. The ideal candidate will be organized, detail-oriented, and have a passion for delivering excellent customer service while maintaining professional relationships with clients and patients.

Responsibilities:

• Contact clients to obtain updates on current case status and payment expectations
• Research civil court records and pleadings to track the status of cases in litigation
• Maintain accurate and up-to-date account information, logs, and patient notes
• Respond to inbound calls regarding account balances, billing statements, and payment or reduction requests
• Follow up on accounts associated with attorney-dropped or inactive cases
• Prepare and file medical liens as appropriate to secure payment on accounts
• Collaborate with internal teams and external partners (attorneys, clients) to resolve outstanding balances
• Ensure compliance with company policies and applicable regulations

Qualifications

• High school diploma or equivalent required; additional education in business, healthcare administration, or legal studies preferred
• Familiarity with legal processes, court record research, or lien filing is preferred
• Strong communication and customer service skills
• Excellent organizational skills and attention to detail
• Ability to manage multiple accounts and follow up in a timely manner
• Proficient in Microsoft Office and/or billing systems